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Микита
Спеціаліст технічної підтримки
- Age:
- 23 years
- City of residence:
- Kyiv
- Ready to work:
- Remote
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The job seeker has provided: Phone numberEmail
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You can get this candidate's contact information from https://www.work.ua/resumes/18214695/
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Nikita Shchypin
Work permit: Spanish Nationality: Ukrainian Phone number: [open contact info ](look above in the "contact info" section) (Mobile)
Email address: [open contact info ](look above in the "contact info" section)
WORK EXPERIENCE
TECHNICAL SUPPORT ENGINEER – COINSFLOW – 15/09/2022 – 26/06/2025
• Provided L2 technical support handling cryptocurrency transactions, wallets, and fiat on/off-ramp operations via custom
admin tools and REST APIs
• Investigated and resolved complex production incidents related to transaction processing, blockchain inconsistencies,
balance mismatches, and API response failures
• Performed root cause analysis (RCA) using application logs, SQL queries, and monitoring tools to diagnose issues across
backend services and blockchain integrations
• Supported internal operators and compliance teams, providing technical guidance on transaction flows, wallet operations,
and platform workflows
• Contributed to internal knowledge base and incident runbooks
• Handled sensitive financial and crypto-related data in accordance with KYC/AML policies and internal security standards
CUSTOMER SUPPORT REPRESENTATIVE – PROYASE – 09/09/2020 – 13/08/2022 – VALENCIA, SPAIN
• Handled customer inquiries related to the auto loan processing platform, ensuring timely resolution within defined SLAs
• Investigated reported issues by analyzing logs and monitoring metrics
• Resolved production incidents affecting end users
• Assisted clients with system integrations and provided guidance on platform functionality
• Monitored service performance and proactively reported recurring issues
SKILLS
Hard skills
Zendesk ELK Git Grafana Postman HTML CSS MySQL Java REST API Kibana React PHP
Spring Docker
Soft skills
Clear communication and teamwork User-focused mindset Problem-solving and analytical thinking Attention to detail and
UI quality Adaptability and fast learning Time management and reliability
EDUCATION AND TRAINING
09/09/2023 – 25/06/2025 Valencia, Spain
DAW IES Abastos
LANGUAGE SKILLS
Mother tongue(s): RUSSIAN
Other language(s):
UNDERSTANDING SPEAKING WRITING
Listening Reading Spoken production Spoken interaction
SPANISH B2 B2 B2 B2 B2
ENGLISH B2 B2 B2 B2 B2
UKRAINIAN C2 C2 C2 C2 C2
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
Work permit: Spanish Nationality: Ukrainian Phone number: [
Email address: [
WORK EXPERIENCE
TECHNICAL SUPPORT ENGINEER – COINSFLOW – 15/09/2022 – 26/06/2025
• Provided L2 technical support handling cryptocurrency transactions, wallets, and fiat on/off-ramp operations via custom
admin tools and REST APIs
• Investigated and resolved complex production incidents related to transaction processing, blockchain inconsistencies,
balance mismatches, and API response failures
• Performed root cause analysis (RCA) using application logs, SQL queries, and monitoring tools to diagnose issues across
backend services and blockchain integrations
• Supported internal operators and compliance teams, providing technical guidance on transaction flows, wallet operations,
and platform workflows
• Contributed to internal knowledge base and incident runbooks
• Handled sensitive financial and crypto-related data in accordance with KYC/AML policies and internal security standards
CUSTOMER SUPPORT REPRESENTATIVE – PROYASE – 09/09/2020 – 13/08/2022 – VALENCIA, SPAIN
• Handled customer inquiries related to the auto loan processing platform, ensuring timely resolution within defined SLAs
• Investigated reported issues by analyzing logs and monitoring metrics
• Resolved production incidents affecting end users
• Assisted clients with system integrations and provided guidance on platform functionality
• Monitored service performance and proactively reported recurring issues
SKILLS
Hard skills
Zendesk ELK Git Grafana Postman HTML CSS MySQL Java REST API Kibana React PHP
Spring Docker
Soft skills
Clear communication and teamwork User-focused mindset Problem-solving and analytical thinking Attention to detail and
UI quality Adaptability and fast learning Time management and reliability
EDUCATION AND TRAINING
09/09/2023 – 25/06/2025 Valencia, Spain
DAW IES Abastos
LANGUAGE SKILLS
Mother tongue(s): RUSSIAN
Other language(s):
UNDERSTANDING SPEAKING WRITING
Listening Reading Spoken production Spoken interaction
SPANISH B2 B2 B2 B2 B2
ENGLISH B2 B2 B2 B2 B2
UKRAINIAN C2 C2 C2 C2 C2
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
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The candidate's resume is posted at https://www.work.ua/resumes/18214695/