Максим

Maksym Bilous
Client Support & Operations Coordinator

[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Kropyvnitskyi
31 Ukrainian

Summary

My name is Max. I'm 31 years old. I'm living in Kropivnitskyi.

Customer-oriented professional with 3+ years of experience in customer support, client communication, and
service coordination. Skilled in managing client requests, resolving issues, and maintaining strong relation-
ships with partners and customers. Experienced in working in fast-paced, international environments.

Open to opportunities in customer support, sales, and travel services.

Experience

AtoB Transfer Cyprus
Platform administrator 2022-05 - 2026-03

Managed transfer bookings and coordinated services between clients and partners

Built and maintained relationships with international partners

Identified and onboarded new business partners

Handled customer inquiries via chat and email, ensuring timely resolution

Monitored service quality and addressed operational issues

SPA center Kharkiv
Assistant Manager 2021-10 - 2022-03

Coordinated daily operations and improved workflow efficiency

Supported recruitment and conducted candidate interviews

Managed inventory and supplier orders

Maintained financial records and tracked payments
British American Tobacco "Glo" Kharkiv
Shop assistant 2020-01 - 2021-10

Consulted with customers and supported the sales process

Handled transactions and maintained accurate records

Monitored stock levels and managed inventory

"Turkish Airlines" Global Bilgi/Turkish Airlines Kharkiv
Customer support service 2019-04 - 2019-12

Provided customer support in a high-volume environment

Assisted with bookings, ticket changes, and travel-related inquiries

Processed refunds and handled payment-related issues

Delivered professional communication with international customers

Home office Kirovograd
English teacher 2016-01 - 2017-01

Taught English to school students

Prepared students for final exams with strong results

ABC team Sharm El Sheikh
Sport Animator 2013-09 - 2014-01

Engaged with international guests and organized activities

Developed strong communication and customer interaction skills

Education

Kirovograd Flight Academy Kirovograd
ATC controller 2020-09 – 2022-06

KMC KNTU Kirovograd
Economist 2013-04 – 2017-04

KHAI Kharkiv
Bioengineering 2013-09 – 2014-01

Skills

Customer Support & Client Communication

Sales Support & Client Retention
Booking & Service Coordination

Problem Solving & Conflict Resolution

Multitasking & Time Management

Cross-cultural Communication

Languages

Web.cvBuilder.languages.Ukrainian - web.cvBuilder.languages.proficiencyLevels.Native

Web.cvBuilder.languages.Russian - web.cvBuilder.languages.proficiencyLevels.Native

Web.cvBuilder.languages.English - Intermediate