Анастасія

Anastasiia
Ustych
TRAINEE SUPPORT MANAGER

Friendly, solution-focused and communicative
support manager with strong problem-solving
skills and experience handling customer
requests in a fast-paced environment.

EXPERIENCE EDUCATION
Support Assistant 2013-2017 | Bachelor’s Degree at Kyiv
Logistic Company “Delta” 2017-2020 National Linguistic University
Provided operational support to clients regarding Spanish Teacher
shipments, delivery schedules, and documentation.
Communicated with customers and internal departments to 2017-2018 | Master’s Degree at
resolve delivery issues and track orders. Kyiv National Linguistic University
Maintained accurate shipment records and assisted in
coordinating logistics processes to ensure timely service.
Spanish and English Professor, Interpreter

Spanish and English Teacher
The British International School in Ukraine Kyiv
ABOUT ME
Planned and delivered structured Spanish and English
lessons focused on grammar, vocabulary, and
communicative skills. Becoming a Support Manager is a natural
Provided individualized feedback to support student
progress and address learning needs.
career step for me, as I have always been
Implemented engaging teaching methods and materials interested in helping people and have
that improved student motivation and learning outcomes. consistently developed my communication and
Spanish and English Teacher problem-solving skills.

School “Midgard” 2022-present

Planned and delivered effective Spanish and English CONTACT
lessons for students of different age groups and
proficiency levels.
Adapted teaching methods and materials to meet [open contact info](look above in the "contact info" section)
individual learning needs and curriculum requirements.
Assessed student progress and provided constructive [open contact info](look above in the "contact info" section)
feedback to support continuous improvement.
Collaborated with colleagues and parents to support 48 Anna Akhmatova St.,
students’ academic development and motivation. Kyiv, 02081