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Yuliia Lozytska
Senior Technical Writer / Business Analyst

[open contact info](look above in the "contact info" section)
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Summary
Product-minded Technical Writer with 7+ years of experience in e-commerce and SaaS, with
a strong focus on Business Analysis.

Skilled in structuring requirements, aligning business and technical teams, and delivering
clear, actionable solutions.

Experience
MAUDAU - Senior Technical Writer

Ukraine | E-commerce marketplace (2024 - 2026)

●​ Owned documentation processes across multiple product teams, ensuring
consistency and scalability
●​ Collaborated with product and engineering teams to clarify and structure business
and functional requirements
●​ Translated complex business logic (checkout, delivery, pricing, admin tools) into clear
documentation
●​ Identified gaps, inconsistencies, and usability risks, contributing to better product
decisions

ZAKAZ.UA - Senior Technical Writer (Business Analysis–oriented)

Ukraine | E-commerce marketplace (2021 - 2023)

●​ Owned end-to-end documentation processes, building structure and workflows from
scratch
●​ Gathered, analyzed, and documented business and functional requirements in
collaboration with product and engineering teams
●​ Produced business analysis documentation, including functional specifications, user
flows, business rules, and BPMN diagrams
●​ Acted as a bridge between business and technical teams and maintained core
product documentation (API, user guides, release notes, internal knowledge base)

BetInvest Ltd. - Technical Writer

Ukraine | iGaming platform (2020 - 2021)

●​ Created and maintained user guides and functional documentation for internal
systems and user-facing features
 ●​ Supported product expansion by preparing documentation for different markets and
use cases

Leeloo.ai - Technical Writer / Customer Care Team Lead

Ukraine | SaaS product (2018 - 2020)

●​ Combined technical writing with customer care leadership, aligning documentation,
support processes, and business needs
●​ Built and scaled customer care function from scratch, including hiring, onboarding,
and process setup
●​ Supported product releases by creating documentation and internal knowledge
resources based on user feedback

Skills & Tools
Business Analysis​
Requirements gathering, process modeling, user flows, business rules

Documentation​
Functional documentation, API docs, user guides, release notes

Collaboration​
Stakeholder communication, cross-functional work, ambiguity handling

Tools​
Confluence, Jira, Notion, Figma, Miro, Draw.io, Swagger

Education & Courses
Business Analysis Fundamentals — Microsoft, 2026

Foundations of Project Management — Google, 2025

Business & Technical Writing Immersion — Starweaver, 2025

BPMN 2.0: Business Process Modeling — Udemy, 2023

Best Practices in Documentation Management — Udemy, 2023

Languages
●​ Ukrainian - Native
●​ English - Upper-Intermediate