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Work experience

Caseworker, Client Support

from 03.2022 to now (4 years 3 months)
Self-employed, Remote (Non-profit and charitable organizations)

- Provided casework and client support to Ukrainian refugees, assisting with documentation, housing, banking, and access to public services.
- Acted as a key point of contact, delivering clear communication and ongoing in-person and remote support.
- Provided interpretation and translation (Ukrainian/Russian–English) in hospitals, airports, and official institutions.
- Coordinated logistics including travel, accommodation, and host placements across the UK, Europe, and North America.
- Managed multiple active cases, maintaining accurate records and up-to-date information.
- Supported clients in urgent and high-pressure situations, offering calm assistance and signposting to relevant services.
- Assisted with community outreach through social media and direct communication channels.

Organised professional with 15+ years of experience in administration, client support, project coordination, including operations across the UK, Europe, and North America. Proven track record of working with public institutions, charities, and international stakeholders. Experienced in managing cross-border processes, coordinating complex workflows, and supporting clients in fast-paced, multi-tasking environments. Strong communicator with the ability to build and maintain effective relationships with partners and clients across different regions.

Background includes collaboration with government bodies, non-profit organisations, and local authorities, with strong cross-cultural awareness and understanding of international operational environments.

Open to roles such as Personal Assistant, Executive Assistant, Operations Coordinator, Project Manager, and Client/Support Manager. Interested in remote and international positions involving cross-border collaboration, client engagement, and occasional travel.

PR manager

from 08.2021 to 02.2022 (7 months)
KTL Logistics, Remote (Transportation and logistics)

- Managed corporate social media (LinkedIn, Facebook), creating and publishing content on services, updates, and company activities
- Supported marketing and promotional activities across digital platforms, events, and exhibitions.
- Assisted with presentations, speeches, and written communications for senior management.
- Represented the company at events, supporting client engagement and brand visibility
- Coordinated corporate social responsibility initiatives with charitable organisations
Key achievements:
- Improved company visibility and engagement through consistent social media and event activity.
- Strengthened client communication through clear and professional messaging.
- Improved internal coordination by organising schedules and event communications

Project Manager SMM Manager

from 01.2019 to 07.2021 (2 years 7 months)
Institute of Applied Psychology & Constellation Practices, Kyiv (Education and science)

- Communicated with clients, advising on courses, workshops, and materials, supporting decision-making and sales.
- Created and managed social media content and promotional campaigns, increasing engagement and supporting event and membership growth.
- Coordinated event logistics, including registrations, schedules, travel, accommodation, and materials for seminars and workshops.
- Supported project planning and coordination, managing tasks, timelines, and stakeholder communication.
- Assisted with marketing initiatives and membership development, contributing to business growth.
- Maintained records, handled client enquiries, and provided administrative support.
- Managed daily office operations, including scheduling, correspondence, and administrative support.
- Maintained office systems and records, ensuring accurate documentation and efficient workflows.
- Coordinated meetings, events, and internal schedules to support smooth operations.
Key achievements:
- Supported end-to-end coordination and delivery of seminars, workshops, and events, ensuring effective planning and execution.
- Contributed to marketing campaigns and social media activity, increasing engagement and participation.
- Improved client communication processes, enhancing response handling and service quality.
- Maintained efficient administrative systems, supporting smooth daily operations across multiple projects.

Education

Institute of Applied Psychology & Constellation Practices

Certificate in Psychological Counselling, Kyiv
Higher, from 2016 to 2020 (4 years)

Donetsk National University, Ukraine

MSc / BSc in Chemistry, Donetsk
Higher, from 2006 to 2011 (5 years)

Additional education and certificates

Leadership Training Course, International Rescue Committee (IRC), London, UK

Jun 2023 – Aug 2023

CPD English High Intermediate, Pitman trainining, The United Kingdom

Jan 2025 - Jun 2025

General English B1+, HIL, Liverpool, The United Kingdom

Jan 2023 - Jun 2023

Knowledge and skills

• Adaptability
• Responsibility
• Communicability
• Stress resistance
• Organizedness
• Problem solving
• SMM
• Copywriting
• Sales
• Project coordination
• Ability to work in multitasking mode
• Management skills
• Travel coordination
• Event coordination
• Attention to detail
• Cross-Cultural Communication
• Negotiation
• Influence & Persuasion
• Relationship Management
• Customer Service

Language proficiencies

• Ukrainian — fluent
• English — advanced

Additional information

Eligible to live and work in the UK and Canada. Open to remote work, flexible schedule, and international travel. Available for business trips, short-term assignments, and international coordination tasks, with the ability to work across North American time zones.