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Anastasiia Muran
Lviv, Ukraine
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

Work Experience
Project Manager Assistant
OptiFlow
(September 2024 - July 2025)
• Full cycle development support
• Backlog and task management. Assisting the PM in prioritizing tasks, decomposing large epics into individual tickets in Jira.
• Supporting Agile processes: organizing and facilitating regular meetings: Dailies, Sprint Planning, Sprint Reviews, and Retrospectives.
• Ensuring technical documentation is up to date
• Preparing Status Reports for management and stakeholders.
• Communicating with stakeholders: maintaining constant communication with clients and the development team

Project Manager
Plast – National Scout Organization of Ukraine (2017 – present)
• Full responsibility for organizing camps and events for 30–100 participants - project management from concept to completion.
• Built and led teams of 10–15 people, assigned tasks, and monitored results - leadership and delegation skills.
• Planned budgets, resources, and schedules - time and resource management.
• Developed educational programs and workshops - educational product design and implementation.

Volunteer Coordinator
(2020 – present)
• Participated in community development and educational initiatives - experience in multitasking and collaboration.
• Cooperated with partners and adapted materials for different audiences.
• Handled event logistics and coordination.

Customer Communication Manager (German)
MSV Multicall
(2025 – present)
• Managed daily written and video communication with German-speaking clients.
• Provided high-quality customer support by responding promptly to requests and offering solutions aligned with company policy.
• Conducted professional correspondence in German.
• Worked with a CRM system for managing customer data and service requests.

Education
Ivan Franko National University of Lviv
Faculty of Foreign Languages (2021 – 2025, expected)
Major: Translation of two foreign languages (German – first) and Intercultural Communication
Ukrainian Academy of Printing
Faculty of Printing and Media Technologies (2021 – 2024, unfinished)
Major: Computer Science

Technical Skills
• Project Management Tools: Trello, Jira
• Productivity & Collaboration: Google Workspace, MS Office, Slack, Zoom
• Visualization & Design: Miro, Figma
• Project roadmap: Gantt chart
• Documentation: Confluence
• Methodologies: Scrum, Kanban, Waterfall (basic knowledge), SDLC understanding
• CRM Systems: Experience with CRM used by German furniture stores XXXLutz

Languages
• Ukrainian – Native
• German – C1
• English – B2+

Additional Training
• Genius Space platform – “Sales Manager” and “Soft Skills” courses
• Projector platform – “IT Project Management” course (in progress)

Achievements
• Organized and delivered 15+ large-scale events with up to 100 participants.
• Led teams of up to 20 people, achieving all project goals and deadlines.
• Improved student performance through the creation of a structured learning system.
• Successfully resolved team conflicts and maintained volunteer motivation.
• Gained extensive experience working and communicating with people of different ages and skill levels.
• Continuously develop project management skills through professional training and hands-on practice.