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Супервайзер
- Considering positions:
- Супервайзер, Head of customer support, Customer support representative, Quality manager
- City of residence:
- Kyiv
- Ready to work:
- Remote
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Daniil Haltsev
[open contact info ](look above in the "contact info" section)
Telegram: @daniilhaltsev
PROFILE
Results-driven Sales and Customer Support professional with 5 years of experience in
luxury retail, e-commerce, and EdTech. Expert in managing VIP client relationships,
driving high-value sales, and delivering exceptional customer satisfaction scores.
WORK EXPERIENCE
Sales Manager / Customer Support | Symbol (Luxury Retail) 2024 - 2025
- Managed cold sales for premium products including luxury apparel, accessories, and gastronomy.
- Organized and invited VIP clients to exclusive events: wine tastings and fashion collection previews.
- Provided personalized shopping assistance for high-net-worth individuals.
- Achieved 120-150% of monthly sales targets through strategic upselling and cross-selling.
Customer Support Specialist | Omnicore (e-commerce agency) 2022 - 2024
- Supported premium and sports segment brands: Puma, Adidas, MD Fashion.
- Handled complex cases involving returns, exchanges, and material consultations.
- Maintained a high Customer Satisfaction (CSAT) score of 4.8 - 4.9 / 5.0.
- Consulted on sizing, fabric care, and current collection trends.
Sales Specialist (B2C) | JustSchool (Online EdTech) 2020 - 2022
- Managed full sales cycle for English language courses (adults and teens).
- Conducted lead qualification, presentations, and handled objections to close deals.
- Consistently met monthly KPIs and established long-term client relationships.
EDUCATION
National Aviation University (NAU)
Bachelor of Sociology (Specialty 054)
- Focus: Social Communications, Consumer Behavior Analysis, and Social Processes.
LANGUAGES
Ukrainian - Native
English - B2 (Upper-Intermediate)
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Telegram: @daniilhaltsev
PROFILE
Results-driven Sales and Customer Support professional with 5 years of experience in
luxury retail, e-commerce, and EdTech. Expert in managing VIP client relationships,
driving high-value sales, and delivering exceptional customer satisfaction scores.
WORK EXPERIENCE
Sales Manager / Customer Support | Symbol (Luxury Retail) 2024 - 2025
- Managed cold sales for premium products including luxury apparel, accessories, and gastronomy.
- Organized and invited VIP clients to exclusive events: wine tastings and fashion collection previews.
- Provided personalized shopping assistance for high-net-worth individuals.
- Achieved 120-150% of monthly sales targets through strategic upselling and cross-selling.
Customer Support Specialist | Omnicore (e-commerce agency) 2022 - 2024
- Supported premium and sports segment brands: Puma, Adidas, MD Fashion.
- Handled complex cases involving returns, exchanges, and material consultations.
- Maintained a high Customer Satisfaction (CSAT) score of 4.8 - 4.9 / 5.0.
- Consulted on sizing, fabric care, and current collection trends.
Sales Specialist (B2C) | JustSchool (Online EdTech) 2020 - 2022
- Managed full sales cycle for English language courses (adults and teens).
- Conducted lead qualification, presentations, and handled objections to close deals.
- Consistently met monthly KPIs and established long-term client relationships.
EDUCATION
National Aviation University (NAU)
Bachelor of Sociology (Specialty 054)
- Focus: Social Communications, Consumer Behavior Analysis, and Social Processes.
LANGUAGES
Ukrainian - Native
English - B2 (Upper-Intermediate)
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The candidate's resume is posted at https://www.work.ua/resumes/18283896/