Contact information

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Work experience

Customer support representative

from 09.2025 to 06.2026 (10 months)
Bmet Ltd, Kyiv (Telecommunications and networking)

Respond promptly and professionally to customer inquiries via various channels (phone, email, chat) to resolve issues efficiently.
Provide accurate information and guidance on products or services, ensuring a clear understanding for customers.
Troubleshoot technical problems and guide customers through step-by-step solutions to restore functionality.
Document all customer interactions, feedback, and resolutions in the CRM system for accurate record-keeping and analysis.
Collaborate with internal teams, such as technical support or sales, to escalate complex issues and ensure timely resolution.
Identify opportunities to improve the customer experience and contribute to the development of FAQs or support resources.

Sales manager

from 11.2024 to 06.2025 (8 months)
NovaReach Solutions, Remote (Real estate)

Managed outbound sales activities and generated leads through online platforms.
Built and maintained strong relationships with international clients.
Conducted virtual product presentations and sales meetings via Zoom and Microsoft Teams.
Negotiated pricing and service agreements with prospective customers.
Achieved monthly sales targets and contributed to revenue growth.
Maintained CRM databases and tracked customer interactions accurately.
Collaborated with marketing teams to improve lead conversion strategies.
Handled customer inquiries and provided after-sales support.

Sales manager

from 02.2024 to 09.2024 (8 months)
Private Company, Kyiv (Finance, banking, and insurance)

Cultivated and maintained robust client relationships, serving as the primary point of contact for a diverse portfolio.
Identified and capitalised on growth opportunities, consistently achieving and exceeding sales targets through strategic upselling and cross-selling.
Developed and executed comprehensive account plans, aligning client objectives with product/service offerings for mutual success.
Proactively addressed client needs and concerns, providing tailored solutions and exceptional support to enhance satisfaction.
Collaborated cross-functionally with internal teams to streamline service delivery and optimise client outcomes.

Customer support representative

from 04.2022 to 09.2023 (1 year 6 months)
GroundCo, Remote (Telecommunications and networking)

Respond promptly and professionally to customer inquiries via various channels (phone, email, chat) to resolve issues efficiently.
Provide accurate information and guidance on products or services, ensuring a clear understanding for customers.
Troubleshoot technical problems and guide customers through step-by-step solutions to restore functionality.
Document all customer interactions, feedback, and resolutions in the CRM system for accurate record-keeping and analysis.
Identify opportunities to improve the customer experience and contribute to the development of FAQs or support resources.
Collaborate with internal teams, such as technical support or sales, to escalate complex issues and ensure timely resolution.

Logistics manager

from 11.2021 to 03.2022 (5 months)
SwiftLine Transport Services, Remote (Transportation and logistics)

Scheduled and dispatched drivers for daily transportation assignments.
Monitored vehicle movements and updated customers regarding shipment status.
Coordinated emergency schedule changes and resolved delivery issues promptly.
Maintained dispatch logs, driver records, and route documentation.
Used communication tools and GPS tracking systems to manage operations efficiently.
Ensured timely delivery while maintaining compliance with company procedures.
Collaborated with operations teams to optimize route planning and workload distribution.
Provided administrative support and prepared operational reports.

Knowledge and skills

• Responsibility
• Communicability
• Independent decision-making
• Management of CRM
• Organization of internal transport
• Attentiveness
• Educability

Language proficiencies

• English — fluent
• German — average

Additional information

Dynamic, results-driven professional educated to Master’s degree level, bringing proven experience across sales, account management, and customer support. Native-level English fluency combined with a strong background in client relationship management enables me to build trust, deliver exceptional customer experiences, and drive positive outcomes. Currently living in Kyiv, Ukraine, where navigating a dynamic environment has further honed my resilience, problem-solving, and adaptability qualities I enhance daily as I learn Ukrainian. An eager, fast learner with an international perspective, I am seeking an English-speaking remote role where I can leverage my communication skills, dedication, and adaptability to contribute to a forward-thinking team.
Telegram: Dolly556677