Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/18284397/

Work experience

Customer support representative

from 09.2025 to 06.2026 (10 months)
Bmet Ltd, Kyiv (Telecommunications and networking)

Respond promptly and professionally to customer inquiries via various channels (phone, email, chat) to resolve issues efficiently.
Provide accurate information and guidance on products or services, ensuring a clear understanding for customers.
Troubleshoot technical problems and guide customers through step-by-step solutions to restore functionality.
Document all customer interactions, feedback, and resolutions in the CRM system for accurate record-keeping and analysis.
Collaborate with internal teams, such as technical support or sales, to escalate complex issues and ensure timely resolution.
Identify opportunities to improve the customer experience and contribute to the development of FAQs or support resources.

Sales manager

from 11.2024 to 06.2025 (8 months)
NovaReach Solutions, Remote (Real estate)

Managed outbound sales activities and generated leads through online platforms.
Built and maintained strong relationships with international clients.
Conducted virtual product presentations and sales meetings via Zoom and Microsoft Teams.
Negotiated pricing and service agreements with prospective customers.
Achieved monthly sales targets and contributed to revenue growth.
Maintained CRM databases and tracked customer interactions accurately.
Collaborated with marketing teams to improve lead conversion strategies.
Handled customer inquiries and provided after-sales support.

Sales manager

from 02.2024 to 09.2024 (8 months)
Private Company, Kyiv (Finance, banking, and insurance)

Cultivated and maintained robust client relationships, serving as the primary point of contact for a diverse portfolio.
Identified and capitalised on growth opportunities, consistently achieving and exceeding sales targets through strategic upselling and cross-selling.
Developed and executed comprehensive account plans, aligning client objectives with product/service offerings for mutual success.
Proactively addressed client needs and concerns, providing tailored solutions and exceptional support to enhance satisfaction.
Collaborated cross-functionally with internal teams to streamline service delivery and optimise client outcomes.

Customer support representative

from 04.2022 to 09.2023 (1 year 6 months)
GroundCo, Remote (Telecommunications and networking)

Respond promptly and professionally to customer inquiries via various channels (phone, email, chat) to resolve issues efficiently.
Provide accurate information and guidance on products or services, ensuring a clear understanding for customers.
Troubleshoot technical problems and guide customers through step-by-step solutions to restore functionality.
Document all customer interactions, feedback, and resolutions in the CRM system for accurate record-keeping and analysis.
Identify opportunities to improve the customer experience and contribute to the development of FAQs or support resources.
Collaborate with internal teams, such as technical support or sales, to escalate complex issues and ensure timely resolution.

Logistics manager

from 11.2021 to 03.2022 (5 months)
SwiftLine Transport Services, Remote (Transportation and logistics)

Scheduled and dispatched drivers for daily transportation assignments.
Monitored vehicle movements and updated customers regarding shipment status.
Coordinated emergency schedule changes and resolved delivery issues promptly.
Maintained dispatch logs, driver records, and route documentation.
Used communication tools and GPS tracking systems to manage operations efficiently.
Ensured timely delivery while maintaining compliance with company procedures.
Collaborated with operations teams to optimize route planning and workload distribution.
Provided administrative support and prepared operational reports.

Career break

from 09.2018 to 06.2024 (5 years 10 months)
Working on a personal project

Additional education and certificates

NCFE Level 3 certificate in Data

4 months

Masters in Public Health

2 years

BSc Health care studies

3 years

Customer Support Training

3 months

Knowledge and skills

• Responsibility
• Communicability
• Independent decision-making
• Management of CRM
• Organization of internal transport
• Attentiveness
• Educability

Language proficiencies

• English — fluent
• German — average

Additional information

I recently completed my online Master’s degree in Public Health with Distinction, and I am now looking for an exciting opportunity where I can apply my skills, experience, and passion for working with people.

Living in Kyiv, Ukraine, has strengthened my adaptability, resilience, and ability to work effectively in challenging and changing environments. While language differences and the current situation in Ukraine have presented challenges, they have also helped me develop strong problem-solving skills, independence, and the confidence to adapt quickly to new situations.

I have experience in healthcare, customer-focused roles, and working with diverse groups of people. I enjoy communicating with others, building positive relationships, and providing support that creates a good experience for those I interact with. I am a fast learner, organised, responsible, and motivated to develop new skills, especially within the digital and customer support environment.

I enjoy travelling, meeting people from different cultures, and expanding my knowledge through new experiences. I believe my international background, willingness to learn, and positive attitude allow me to bring a unique perspective to any team.

I am open to new opportunities and excited to contribute my skills, dedication, and enthusiasm to a company that values growth, teamwork, and excellent service.

Telegram: Dolly556677