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Work experience

Бізнес-аналітик (IT)

from 11.2020 to now (5 years 7 months)
Brightech, Київ (IT)

Position: Senior Business Analyst
Project: Dispatchland – TMS Platform (web, mobile)

Transportation Management System for end-to-end logistics operations including load management, dispatching, route planning, real-time tracking, driver communication, and financial settlement automation, Chat.

Responsibilities
Owned end-to-end requirements lifecycle from discovery to delivery
Participated in backlog management and feature prioritization based on business value
Defined product requirements aligned with logistics optimization goals
Facilitated roadmap planning and sprint prioritization
Designed BPMN workflows for dispatch and logistics processes
Created UX mockups in Figma for key system modules
Collaborated with stakeholders to define KPIs and acceptance criteria

Product Impact
Improved dispatch workflow efficiency through process redesign and system optimization
Reduced manual dispatch operations via automation improvements
Enhanced real-time coordination between dispatchers and drivers
Increased transparency of logistics operations through structured workflows

Business Analyst

from 06.2017 to 11.2020 (3 years 6 months)
IPLAND, Київ (IT)

Position: Software Business Analyst / Business Coach / Account Manager
Project: Platform for automation of trading teams (web, mobile, chatbot solutions).

The project was a platform designed to automate sales team operations, enabling control over product presence in stores, performance analysis, and generation of photo reports. The solution included web, mobile, and chatbot tools aimed at improving the efficiency of field employees and the quality of merchandising execution.

Responsibilities
Created user stories and managed backlog in Jira
Translated roadmap vision into functional specifications
Product discovery support from concept to release
Conducted data analysis (Power BI, Excel) for decision-making
Collected and processed stakeholder requirements and feedback
Delivered client onboarding, training, and product adoption support

Product Impact
Improved onboarding and user adoption through structured workflows and client training sessions
Increased product usability based on continuous stakeholder feedback and business training feedback loops

Education

Kiev Institute of Advertising, Entrepreneurship and Law (specialization - marketing advertising).

Marketing advertising, Київ
Higher, from 2003 to 2005 (2 years)

Kiev National Linguistic University, French Department, Diploma (French and English, foreign literature)

French and English, foreign literature, Київ
Higher, from 1996 to 2021 (25 years)

Additional education and certificates

Business Analysis Course, Hillel

2021

BPMN 2.0 Notation, Laba

2021

SQL Course, SB

2020

Project Management Training

2018–2019

QA & Software Testing Courses

2016–2017

English Language Development Courses

2018–2019

Knowledge and skills

• Project & Product Management Agile (SCRUM
• Kanban)
• RUP Jira
• Co
• Комунікабельність
• Адаптивність
• Jira
• MS Power BI
• SQL
• Оптимізація бізнес-процесів
• Дисциплінованість
• Confluence
• Написання ТЗ
• Користувач ERP-системи
• Agile
• Доброзичливість
• Чесність
• Відповідальність

Language proficiencies

• English — average
• Ukrainian — above average
• French — average

Additional information

Senior Software Business Analyst with 9+ years of experience in IT, specializing in TMS (logistics) and sales force automation platforms.
Experienced in delivering scalable product solutions for systems with 8K+ users and 40+ enterprise clients, reducing manual operations by up to 60%.
Strong expertise across the full product lifecycle in Agile environments, from discovery and requirements analysis to delivery and backlog management.
Focused on process optimization, workflow automation, and improving operational efficiency in complex