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- City of residence:
- Sofiivska Borshchahivka
- Ready to work:
- Remote
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Євгеній Сірош / Yevheniy Sirosh
Junior Technical Support / IT Helpdesk Specialist
Profile
+38063930
Motivated IT specialist with practical experience in PC assembly, repair, and customer support. Strong
[open contact info ](look above in the "contact info" section) skills in hardware diagnostics, Windows troubleshooting, and client communication.
Ukraine, Kyiv
Previously worked as an expert appraiser and sales consultant in a pawnshop, as well as a chat
support operator in a call center. Currently improving English and developing IT skills.
Skills
Seeking an entry-level Technical Support / Helpdesk position to gain commercial experience and grow
Technical Support further in software development (Full Stack and AI).
Windows Troubleshooting
Experience
PC Assembly & Hardware Repair
Expert Appraiser / Sales Consultant January 2025 - April 2026 (1 year 4 months)
Hardware Diagnostics
Pawnshop «Skarbnytsya» Kyiv
Basic Networking (Wi-Fi, routers)
Fulfilled and overfulfilled the monthly sales plan for equipment and jewelry
Virtual Machines (VirtualBox, Conducted expert appraisal of equipment and jewelry products
VMware) Consulted 15–25 clients daily, worked with objections and closed sales
1C (операції) Worked with the 1C accounting system (performing operations)
Maintained a high level of service and client satisfaction
AI Tools (ChatGPT, Grok)
HTML + Python Basics Chat Support Operator May 2024 - August 2024
Call Center Kyiv
Customer Support
Client Communication Worked in chat-support: responded to client requests, consulted and sold services
Developed skills of fast communication and solving client issues in text format
Problem Solving
Sales & Consultation Self-Employment (PC Assembly) 2020 - Present
Freelance Kyiv
Conflict Resolution
Adaptability Helpdesk Independently assembled, configured and sold gaming PCs
Performed full diagnostics, repair and upgrade of components
Consulted clients regarding equipment selection
Worked with Windows, virtual machines and networking equipment
Education
Telecommunication Systems and Networks (TSN) 2024 - 2028
State University of Information and Communication Technologies (DUIT)Bachelor’s Degree
Junior Technical Support / IT Helpdesk Specialist
Profile
+38063930
Motivated IT specialist with practical experience in PC assembly, repair, and customer support. Strong
[
Ukraine, Kyiv
Previously worked as an expert appraiser and sales consultant in a pawnshop, as well as a chat
support operator in a call center. Currently improving English and developing IT skills.
Skills
Seeking an entry-level Technical Support / Helpdesk position to gain commercial experience and grow
Technical Support further in software development (Full Stack and AI).
Windows Troubleshooting
Experience
PC Assembly & Hardware Repair
Expert Appraiser / Sales Consultant January 2025 - April 2026 (1 year 4 months)
Hardware Diagnostics
Pawnshop «Skarbnytsya» Kyiv
Basic Networking (Wi-Fi, routers)
Fulfilled and overfulfilled the monthly sales plan for equipment and jewelry
Virtual Machines (VirtualBox, Conducted expert appraisal of equipment and jewelry products
VMware) Consulted 15–25 clients daily, worked with objections and closed sales
1C (операції) Worked with the 1C accounting system (performing operations)
Maintained a high level of service and client satisfaction
AI Tools (ChatGPT, Grok)
HTML + Python Basics Chat Support Operator May 2024 - August 2024
Call Center Kyiv
Customer Support
Client Communication Worked in chat-support: responded to client requests, consulted and sold services
Developed skills of fast communication and solving client issues in text format
Problem Solving
Sales & Consultation Self-Employment (PC Assembly) 2020 - Present
Freelance Kyiv
Conflict Resolution
Adaptability Helpdesk Independently assembled, configured and sold gaming PCs
Performed full diagnostics, repair and upgrade of components
Consulted clients regarding equipment selection
Worked with Windows, virtual machines and networking equipment
Education
Telecommunication Systems and Networks (TSN) 2024 - 2028
State University of Information and Communication Technologies (DUIT)Bachelor’s Degree
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The candidate's resume is posted at https://www.work.ua/resumes/18302253/