Charles

Charles Oliver Ubom
Sales & Customer Representative
Email: [open contact info](look above in the "contact info" section) | Phone: [open contact info](look above in the "contact info" section)
Address: Alma-Atynska 41A

Professional Summary
Results-driven Sales and Customer Support Specialist with 4+ years of experience
delivering exceptional customer experiences, managing high-volume leads, and driving
revenue growth. Proven ability to handle up to 500+ weekly leads, resolve customer issues
efficiently, and improve client satisfaction. Skilled in CRM management, sales conversion,
and administrative support, with a strong ability to multitask and perform under pressure in
fast-paced environments.

Work Experience

Property Manager March 2021 - Present
Dynasty Apartments, Uyo.

●​ Managed day-to-day property operations, ensuring high tenant satisfaction and
retention
●​ Resolved customer complaints promptly, improving service delivery and client
experience
●​ Supervised staff and delegated tasks based on strengths, improving team efficiency
●​ Developed internal policies and operational procedures to enhance workflow
●​ Monitored budgets and implemented cost-control strategies

Customer Support Representative June 2023 - November 2023
Manhattan Dental Spa, New York City

●​ Supporting patients on their dental journey via text, phone, and live chat.
●​ l Managed up to 500+ weekly leads via phone, chat, and SMS
●​ l Scheduled appointments and processed payments for patients
●​ l Maintained accurate customer records using CRM systems
●​ l Identified client needs and recommended additional services
●​ l Generated reports and provided performance updates to management

Sales Manager January 2023 - June 2023
American International Logistics Inc, Haslet Texas, USA

●​ Managed customer inquiries, quotations, and booking processes
●​ Followed up on leads to improve conversion rates
●​ Coordinated vehicle shipment logistics via Central Dispatch
 ●​ Tracked deliveries and provided real-time updates to customers
●​ Collaborated with billing teams to ensure timely payments

Executive Assistant August 2022 - December 2022
Eight Turn Crepe, New York

●​ Managed executive calendars, meetings, and communications
●​ Handled customer inquiries across email, phone, and chat
●​ Coordinated travel, meetings, and internal documentation
●​ Supported franchise inquiries and customer onboarding

Customer Support Representative April 2022 - September 2022
Orthodontics experts, USA

●​ Handled inbound calls and scheduled appointments
●​ Provided pricing details and resolved customer inquiries
●​ Maintained high customer satisfaction through effective communication

Sales Representative January 2019 - February 2022
Seedex Exchange and Logistics, Kyiv

●​ Converted leads into paying customers through effective communication
●​ Managed CRM data across the full sales cycle
●​ Handled customer complaints and improved retention
●​ Identified new sales opportunities and increased revenue streams

Operations manager August 2013 - April 2016
PEATBON NIGERIA LTD, EKET

●​ Led daily business operations and strategic planning
●​ Developed and implemented company policies
●​ Managed budgeting, reporting, and compliance
●​ Supported recruitment and team development
●​ Collaborated with senior stakeholders on business growth

Education
●​ Mykolas Romeries University 2021 - 2023
●​ Cyber Security Management, vilnius higher
●​ Administrative Management, Kiev Higher 2016 - 2019
●​ Touchstone High School, Eket 2007 - 2013
●​ West African Senior School Certificate
Skills

●​ Customer Relationship Management (CRM)
●​ Customer Retention & Satisfaction
●​ Complaint Resolution
●​ Sales Negotiation
●​ Data Entry & Reporting
●​ Process Improvement
●​ Multitasking & Time Management
●​ Business Operations Support
●​ Communication (Phone, Email, Chat)
●​ Problem-Solving
●​ Attention to Detail
●​ Team Collaboration
●​ Adaptability

Technical Tools
HubSpot CRM
Microsoft Office Suite (Word, Excel, PowerPoint)
HTML
CSS
JavaScript

Certification
ALX AFRICA 2023
Software Engineer (Front-end)
Web development (HTML, CSS, JavaScript, Python)

Language Proficiency
English ─ fluent