Тетяна

Tetiana Sapeliuk
Operations & Project Manager | Infrastructure & Workflow Optimization | M.Sc. Engineering Management

[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Berlin, Germany LinkedIn

Summary
Operations & Project Manager with a background in Engineering Management and 3+ years of experience delivering
cross-functional projects. Specialist in mitigation, process standardization, and vendor coordination for technical R&D
projects. Proven track record of doubling team productivity and delivering 15+ complex projects.

Experience
Nobel Learning PBC remote
Operations/Project Manager Jan 2024 - Nov 2025
Led a cross-functional team of 9 in an EdTech environment, overseeing operations, course development workflows,
and internal process improvement.
Authored and implemented Standard Operating Procedures (SOPs) and comprehensive technical guidelines,
resulting in a 2x increase in operational efficiency within the first quater.
Increased team initiative and ownership, leading to a 40% rise in voluntary project participation from interns and
junior team members.
Directed end-to-end project lifecycles for 15+ cross-functional initiatives, focusing on AI automation of inefficient
workflows and system structural improvements.
Acted as a key liaison between academic, technical, and operations stakeholders to align scheduling systems and
internal tools with organizational needs.

Namecheap remote
Hosting Shift/Team Leader Mar 2021 - Jun 2023
Led a team of 14 technical customer service specialists in a global hosting environment.
Owned KPI tracking and performance reporting, analyzing productivity, quality, and security metrics to drive
continuous improvement.
Turned underperforming team into top-3 team across the department within the first quater;
Restructured the department's leveling guidelines to take into account the more complex logistics as a result of the
war.
Managed complex logistics and resource allocation for a global technical team, ensuring high-quality service delivery
and compliance with security standards.

Education
Arden University Master's
Engineering Management Berlin, Germany • May 2024 - June 2025

Lviv Nation University of Ivan Franko Bachelor's
Business analysis Lviv, Ukraine • Sep 2017 - May 2021

Skills

 Project & Infrastructure: Project Lifecycle Management, Risk Mitigation, Budgeting, Resource Planning.
 Tools & Frameworks: Jira (Advanced), Confluence, Agile/Scrum, MS Office/G-Suite.
 Leadership: Stakeholder Communication, Vendor Coordination, Performance KPIs, Training & Onboarding.
Languages
English Ukrainian Russian German
C1 C2 (Native) C2 A2 (Actively learning)