Вікторія

Viktoriia Danyliuk
57 Castlewellan Road, Newcastle, Northern Ireland, UK
Phone: [open contact info](look above in the "contact info" section) /[open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)

Professional Summary
Motivated and results-oriented Customer Support and Sales professional with over 9 years
of experience across customer service, hospitality, retail, and operational environments.
Strong background in client communication, needs identification, problem-solving, and
working with structured systems under high pressure. Experienced in handling phone-based
and written communication with international customers. Confident in English (C1 level) with
a strong ability to build rapport, understand client needs, and support decision-making
processes. Highly adaptable, goal-oriented, and eager to develop a career in AI-driven sales
and technology solutions.

Skills
● Sales & Customer Communication (Phone & Email)
● Client Needs Identification & Solution Matching
● Relationship Building & Customer Retention
● Full-cycle Customer Interaction Support
● CRM & Operational Systems Experience
● Negotiation & Persuasive Communication
● Lead Handling (Warm & Cold Communication Experience)
● Problem Solving & Analytical Thinking
● Remote Work & Independent Task Management
● Team Collaboration with Operational & Technical Teams
● English C1

Professional Experience
Marketing & Sales Support / Operational Coordination

Taste of Belgium, Belfast, Northern Ireland, UK
2024 – 2026

● Supported customer acquisition and sales-related communication processes
● Engaged with customers and assisted in identifying needs and preferences
● Participated in business launch activities including systems and workflow setup

● Assisted in POS configuration and operational sales structure development
● Coordinated communication between staff and customers during daily operations
● Contributed to improving customer experience and service efficiency

Customer Service Advisor (Communication, Problem Solving & Client
Support)

Teleperformance, Newry, Northern Ireland, UK
2022 – 2024

● Managed high-volume customer communication via phone, email, and chat
● Identified customer needs and provided appropriate solutions in real time
● Handled both inbound and outbound communication for service-related issues
● Built trust with customers through clear, structured and empathetic communication
● Worked with CRM systems to track interactions and manage customer data
● Collaborated with internal teams to resolve complex or escalated cases
● Maintained performance metrics related to response time and customer satisfaction

Chef & Kitchen Operations Assistant

Green Chef, Kyiv, Ukraine
2021 – 2022

● Supported operational processes and customer order management
● Assisted in coordinating workflows between service and production teams
● Worked with structured systems for order tracking and processing
● Developed strong organisational and multitasking skills
● Gained experience in fast-paced, target-driven environment

Customer Service & Sales-Oriented Hospitality Role

Lviv Handmade Chocolate, Kyiv, Ukraine
2019 – 2021

● Delivered direct customer service in fast-paced retail environment
● Supported sales through product recommendations and customer engagement
● Handled transactions and customer interactions using POS systems
● Maintained positive customer relationships and service quality
● Worked under pressure during peak hours while maintaining accuracy and
communication quality

Education
Bachelor’s Degree in Marketing

Kyiv National University of Trade and Economics
Kyiv, Ukraine

College Degree in Hotel & Restaurant Business

Zhytomyr Cooperative College of Business and Law
Zhytomyr, Ukraine

Languages
● English — C1
● Ukrainian — Native
● Russian — Fluent

Additional Information
● Ukrainian national currently based in Northern Ireland, UK
● Experienced in adapting quickly to new environments and multicultural teams
● Strong resilience and communication skills developed through international relocation
and customer-facing roles
● Motivated to build long-term career