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Юлія

Менеджер з підтримки клієнтів

Age:
30 years
City of residence:
Rivne
Ready to work:
Remote

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YULIA RADITSA
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section)

EMP LOYM ENT HI STORY
RE C E PT I ON I ST, M A R IS G R AN D WAT ER PARK RE SO RT, P ROTARAS, CYPRU S
M AY 2025-N OV 2 0 2 5
Handled guest check-ins, check-outs and managed room reservations.
Prepared daily reports for all departments, and daily nancial summaries and assisted
with basic accounting tasks.
Coordinate effectively with housekeeping, maintenance, restaurant and other
departments to ensure smooth hotel operations and high guest satisfaction.

G U E ST E XP E R IE N C E AG E N T, F O RMU L A1, J ED DAH , S AUD I A RA B I A
AP R 2025- APR2 0 2 5
Acted as a key point of contact for guest at Formula1, delivering personalized
assistance, managing guest inquiries and ensuring a seamless, luxury event experience
in a dynamic, fast-paced environment.

H O S ST E S , D I OR CAF E, R IYADH , SAU DI ARAB I A
N OV 202 4 - MAR 2025
Responsible for welcoming guests with a luxury service experience, managing
reservations, ensuring smooth table turnover, assisting guest with a menu selection
and coordinating with kitchen and service staff to maintain hight service standards.

C L IE N T A DV IS O R , M WAZ AT VI A R I YAD H , RI YA DH, SAU DI AR AB I A
A PR 2 0 2 3 -F EB 2024
Providing a high service for our customers, knowing all information about brands we
had(more than 200), contributing to the daily operations of the store.

AS S I STA NT M AN AGE R, F P S, RI V N E , U KRAI N E
O CT 2018- DE C 2020
Supervised hourly and temporary personnel provided work direction and reviewed
work processes. Optimized work ows, supporting subordinates to deliver seamless
service. Translation of documents into polish language. Proactively nding and
handling tasks from the manager.

AS S I STA NT M AN AGE R, M E D I ACO M, WARSAW, PO L AN D
J UN 2017-SE P 2 0 1 8
Answered question and recommended solutions to address escalated customer complaints.
Promoted and spearheaded new sales techniques and next season planning to meet pro t
goals. Market research, customers satisfaction monitoring, implement solution to increase
costumer satisfaction. Assisted with a planning and mishearing online and o ine media,
conduct business studies.
EDUCATION
Master of science, journalism, media and communication, SWPS University in Warsaw —
2013-2018

LANGUAG ES
English B2 Ukrainian - native speaker
Polish C2 Spanish A2
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