Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/18385161/

Work experience

QC Manager

from 11.2023 to 03.2026 (2 years 5 months)
Howly, Дистанційно (IT)

- Led Legal Quality Control processes, ensuring compliance and high-quality
standards
- Managed and mentored QC specialists (including 1:1 sessions, goal setting,
performance tracking, and structured feedback)
- Aligned individual performance goals with team and business objectives
- Designed and optimized onboarding processes for call-based experts
- Conducted 30+ onboarding sessions (EN/UA) ensuring effective ramp-up of new
hires
- Built structured onboarding programs including training plans, task lists, and
educational materials
- Collaborated with HR, Helpdesk, and Tech departments to ensure smooth
onboarding and technical setup
- Implemented post-onboarding mentorship and feedback system to support
newcomers during the first working month and improve CSAT
- Conducted quality audits of calls, chats, and review platforms (BBB, SiteJabber,Trustpilot)
- Trained QC team to conduct onboarding sessions
- Participated in calibration sessions, internal syncs, and external partner
discussions (including performance reviews and service-related topics)

Recruiter

from 01.2022 to 11.2023 (1 year 11 months)
LeanSquade, Дистанційно (IT)

- Coordinated end-to-end recruitment processes
- Managed candidate pipelines using ATS systems
- Communicated with international candidates and stakeholders
- Improved recruitment workflows and operational efficiency

Quality Assurance Support Specialist

from 08.2020 to 09.2021 (1 year 2 months)
Clario Inc., Дистанційно (IT)

Supported QA processes in a regulated environment
- Collaborated with cross-functional teams to maintain product quality

Technical support specialist

from 12.2019 to 08.2020 (9 months)
Clario Inc., Дистанційно (IT)

- Provided technical support to international clients
- Diagnosed and resolved software issues
- Maintained high customer satisfaction through effective communication

Technical Support Representative

from 06.2019 to 12.2019 (7 months)
ZoomSupport for Business, Дистанційно (IT)

Delivered remote technical support for business clients -
Resolved system and connectivity issues

Education

Lviv Polytechnic National University

Applied Linguistics, Львів
Higher, from 2004 to 2010 (6 years)

Knowledge and skills

• Комунікабельність
• Відповідальність
• Коучинг
• Онбординг персоналу

Language proficiencies

• English — advanced
• German — beginner
• Polish — beginner