Kwaghdoo

Kwaghdoo Christabell Iorpenda
Customer Support and Sales Specialist
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Abuja, Nigeria

PROFILE
Dedicated and results-driven professional with a strong background in customer support, sales assistance,
and project coordination. Skilled in maintaining client relationships, managing communication across teams,
and ensuring high-quality service delivery. Known for exceptional attention to detail, empathy, and
multitasking, with proven experience in customer-facing roles and technical coordination. Highly adaptable,
tech-savvy, and passionate about helping businesses provide smooth and satisfying customer experiences.

PROFESSIONAL EXPERIENCE
Customer Service & Assistant Sales Supervisor 01/2025 – Present
Esmig Ventures Remote
Managed day-to-day sales operations and ensured prompt customer service.
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Handled client inquiries and maintained strong customer relationships.
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Supported the sales team by processing orders, tracking deliveries, and managing
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customer data.
Implemented sales strategies that improved customer retention and satisfaction.
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Developed effective communication practices to strengthen client loyalty.
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Training & Technology Administrator (Consultant) 10/2024 – 12/2025
Catholic Relief Services (CRS), Nigeria Ogun, Nigeria
Provided real-time technical and customer support to campaign personnel during
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nationwide malaria campaigns.
Coordinated communication between technical teams and field supervisors to
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resolve operational issues quickly.
Managed device distribution, training, and inventory—ensuring accuracy,
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compliance, and responsiveness.
Offered guidance and problem-solving support to users in high-pressure
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situations.

SKILLS
Excellent communication and interpersonal skills (English fluency – written & spoken)
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Strong customer relationship management and client retention abilities
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CRM proficiency and digital data tools (ODK, KoboCollect, RedRose, SurveyMonkey)
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Skilled in conflict resolution and problem-solving under pressure
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Empathetic listener and solution-oriented communicator
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Multitasking and time management in fast-paced environments
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Team leadership and remote collaboration skills
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Goal-driven and adaptable to new systems and workflows
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