Ірина

IRYNA DMYTRIIEVA
Operations and customer experience specialist with experience in business operations, technical
support, process improvement, and workflow coordination. Built and managed an online apparel
brand, overseeing production, fulfillment, customer communication, and day-to-day business
processes. Skilled in identifying inefficiencies, optimizing workflows, and managing multiple priorities
in fast-paced remote environments.

PERSONAL WORK EXPERIENCE
Name
Iryna Dmytriieva
Address 2025 - 2026 Founder & Operations Manager
Kyiv Kyiv / Remote
Phone number Built and managed an online custom apparel brand focused on
[open contact info](look above in the "contact info" section) embroidery and printing
Email Managed end‑to‑end operational workflows, including order
[open contact info](look above in the "contact info" section) processing, fulfillment, logistics, and customer communication
Gender Coordinated freelancers and external contractors for design and
Female
production tasks
Nationality Identified operational bottlenecks and improved internal
Ukrainian
workflows to increase efficiency
LinkedIn
[open contact info](look above in the "contact info" section) Managed customer experience processes, including issue
dmytriieva-817782242/ resolution and feedback analysis
Operated production equipment and maintained quality control
INTERESTS standards

Reading books, learning foreign 2022 - 2025 Customer Support Specialist
languages, gym workouts, Namecheap, Lviv / Remote
learning new skills. Provided technical support to international customers via live
chat and email
Managed high‑volume support requests in a fast‑paced remote
LANGUAGES
environment
Ukrainian
Collaborated with internal teams to resolve technical issues and
English
improve operational workflows
Korean
Documented and tracked technical issues and bug reports
using Jira
Organized and maintained workflow processes using Trello
Contributed to improving internal documentation and
procedures using Confluence
Assisted customers with website, hosting, backup, and
migration‑related issues

2020 - 2022 QA Specialist
Sushi Master, Lviv / Remote
Monitored customer support quality and compliance with
internal standards
Identified recurring communication issues and recommended
process improvements
Analyzed customer interactions to improve service quality and
operational efficiency
Worked with CRM systems and internal reporting processes

EDUCATION AND QUALIFICATIONS

Sept 2019 - Jun 2022 Bachelor’s Degree in Philosophy
Ivan Franko National University of Lviv, Lviv
Developed strong analytical thinking, critical reasoning, and
structured problem‑solving skills. These competencies are applied
 in IT, customer support, and business operations.

SKILLS

Customer Support (Email &
Live Chat)
CRM Systems
QA (Call Quality Analysis)
Jira & Trello Tools
Technical Support
(websites, backups,
troubleshoot
Problem Solving & Process
Improvement
Communication Skills
Multitasking in fast-paced
environments
Analytical Thinking &
Attention to Detail
Conflict resolution