Володимир

VOLODYMYR SUKHORUTCHENKO
Technical Support Specialist
Lviv, Ukraine | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | English: Intermediate / actively improving to B2

PROFILE
Technical specialist with hands-on experience in IT support, system administration, user assistance, technical documentation, incident
coordination, and troubleshooting. Comfortable working with Windows environments, basic networking, access/software issues, logs,
structured escalation, and clear communication with non-technical users. Interested in L1/L2 Technical Support / Service Desk role
with further growth in Windows Server, MS SQL, CRM/helpdesk processes, SaaS and IoT/data logger support.
KEY MATCH FOR TECHNICAL SUPPORT L1/L2
• IT support and system administration background: user support, workstation/software setup, local network and access-related
tasks.
• Structured troubleshooting mindset: problem reproduction, root-cause analysis, prioritization, impact assessment, and escalation to
technical teams.
• Windows and networking foundation: Windows user environment, basic administration, TCP/IP, DNS, VPN, LAN/Wi-Fi, connectivity
diagnostics.
• Documentation discipline: work with regulations, technical documentation, process descriptions, learning materials, and accurate
working notes.
• Communication with people: ability to explain technical issues in simple language and cooperate with users, developers,
infrastructure teams, and stakeholders.
• SQL/data readiness: practical technical background and project experience with PostgreSQL; ready to apply MS SQL basics for
data checks, validation, and support tasks.
TECHNICAL SKILLS
Area Skills
Support / Service Desk L1/L2 user support, troubleshooting, incident coordination,
structured escalation, documentation, SLA/process mindset
Windows / Administration Windows OS, basic administration, software support,
accounts/accesses, workstation support, Windows Server basics
Networking TCP/IP, DNS, VPN, LAN/Wi-Fi, basic connectivity diagnostics,
understanding of network protocols
Data / SQL SQL basics, data validation mindset, PostgreSQL project
experience, readiness to work with MS SQL Server queries and
checks
Tools / Automation Git, Bash, Python, Docker, Google APIs, n8n, ChromaDB, Google
Sheets
Communication Ukrainian — fluent; English — Intermediate / actively improving to
B2; technical explanations for non-technical users

PROFESSIONAL EXPERIENCE
Regulatory Engineer — PrivatBank | relevant to incident coordination, documentation, support processes
• Worked with business-critical systems where accuracy, stability, attention to detail, and fast reaction were important.
• Coordinated communication between developers, infrastructure teams, and business stakeholders during incidents and working
processes.
• Helped analyze problematic components, define user/business impact, prioritize recovery, and support structured decision-making.
• Worked with documentation, regulations, and process descriptions where clear information directly affected the result.
• Built a strong habit of careful validation, following internal procedures, and communicating issues clearly to different audiences.
Computer Science Teacher & System Administrator — Dnipro College of Transport and Economics | relevant to L1
support, user assistance, Windows/network basics
• Provided basic IT support for users, workstations, software, local network, and access-related issues.
• Performed system administration tasks connected with classroom/lab IT environment and day-to-day technical reliability.
• Explained technical topics to non-technical users in a simple and patient way, which is directly relevant for customer support.
• Prepared learning materials, practical assignments, instructions, and maintained order in documentation and IT processes.
• Taught basics of computer science, web development, and IT literacy, strengthening communication and mentoring skills.
PROJECTS RELEVANT TO SUPPORT / TROUBLESHOOTING
GEO-SENTINEL AI — Automation / Reliability
• Built an automation pipeline for data collection, website analysis, report generation through Google Docs, and result storage in
PostgreSQL.
• Added retry logic, failure handling, dead-letter queue patterns, schema validation, and stress testing — useful for reliability-oriented
troubleshooting.
• Worked with structured data, logs/failures, repeatable processes, and documentation of technical outcomes.
AI English Tutor — Telegram Bot / AI / Backend
• Created a Telegram bot for English learning with courses, dictionary, grammar practice, and progress tracking.
• Integrated LLM pipeline, RAG through ChromaDB, Google Sheets, and voice tooling; demonstrates ability to learn new tools
quickly.
• Relevant to support because the project required debugging integrations, handling user flows, and maintaining clear data structure.
EDUCATION
• Master’s Degree in Systems Engineering — Dnipro University of Technology