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Anastasiia Boieva Technical Support Specialist | Customer Success
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Summary

Detail-oriented professional with Fluent English (IELTS 7.0) and a strong background in customer communications and analytical problem-solving. Experienced in high-volume client interaction, order processing, and explaining complex concepts simply. Tech-savvy, with a solid grasp of digital tools and a commitment to delivering seamless user experiences in fast-paced environments.

Core Skills

• Customer Service: Order verification, conflict resolution, and maintaining high client satisfaction

• Management: Team Coordination, Content Strategy, Educational Methodology, Public Relations.

• Technical: Basic Python, Figma (Prototyping), Google Workspace

• Languages: English (Advanced, IELTS 7.0), Ukrainian & Russian (Native), German (Elementary), Japanese (N5).

Education
Izmail lyceum 1 Izmail, Odesa region
GPA 11/12 Sep 2014 - May 2025

Honors:
• Change The World New York 2024 MUN Grant (EUR 1450) 2023
• Critical Thinking Skills for University Success 2024 (Coursera) - completed with Financial aid

Test scores:
• IELTS Academic - Overall 7.0 (L 6.5, R 9.0, W 6.5, S 6.5) 2024
• Ukrainian National Multi-Subject Test (NMT) 2025
Ukrainian Language: 183/200
Mathematics: 170/200
History of Ukraine: 185/200
English Language: 185/200

Experience
JV - Call Center Representative November 2025 – April 2026

• Managed outbound/inbound calls for order confirmation, ensuring 100% data accuracy in CRM systems.
• Resolved customer inquiries regarding service details and delivery status with professional etiquette.

Antischool - Teacher September 2025 – May 2026
• Worked as English teacher for 30+ students.
• Designed a new vocabulary-learning method that improved retention by 50%, earning premium teacher status

AIESEC Ukraine - PR Department Member October 2025 – present
• Selected through a competitive process to join the Public Relations Department.
• Support communication strategy and promotion of international exchange programs.
• Collaborate with a multicultural team to advance youth leadership and cross-cultural understanding.

Private Tutor | Mathematics Instructor September 2025 – Present

• Provide comprehensive mathematics instruction for students, focusing on exam preparation and core concept mastery.
• Simplifying complex logical and algebraic problems, maintaining a high success rate in student performance.
• Leverage analytical thinking and structured problem-solving to improve students' quantitative skills.

Extracurricular activities
Dance Performer & Instructor 2011 - present
• Performed in over 250 national and regional events and competitions.
• Demonstrated creativity, teamwork, leadership, and commitment through over 14 years of continuous training.
• Led free dance workshops for refugee children twice a week during wartime.
• Conducted paid dance classes.