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Tetiana
Customer Success Partner
- Considering positions:
- Customer Success Partner, спеціаліст підтримки користувачів, менеджер роботи з клієнтами, акаунт-менеджер, Senior associate
- City of residence:
- Zhytomyr
- Ready to work:
- Remote, Zhytomyr
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You can get this candidate's contact information from https://www.work.ua/resumes/18417429/
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TETIANA RAFALOVSKA
CUSTOMER SUCCESS
PARTNER
CONTACT PROFILE
Phone Customer Success professional with enterprise client
experience in complex, high-volume environments. Proven
[open contact info ](look above in the "contact info" section) track record of managing strategic B2B accounts, driving
service adoption, resolving escalations, and partnering cross-
E-mail functionally to deliver customer value. Strong background in
[open contact info ](look above in the "contact info" section) customer enablement, stakeholder communication, and
🌐 LinkedIn retention-focused engagement
[open contact info ](look above in the "contact info" section)
rafalovska-666953175/
EDUCATION & WORK EXPERIENCE
CERTIFICATIONS CX CONSULTANT – DACH
Master’s Degree – English A.P. Moller – Maersk | Mar 2023 – Present
& German Language Managed relationships with up to 10 enterprise
Education customers, acting as a trusted partner for service
performance and issue resolution.
Zhytomyr Ivan Franko State Owned day-to-day customer experience and ensured SLA
University | 2018–2019 adherence.
Cambridge English: C1 Partnered cross-functionally to resolve complex issues
Advanced | and reduce service disruptions. • Supported customer
Teaching Knowledge Test retention by aligning execution with business priorities.
(TKT Modules 1–3
CUSTOMER SUPPORT MANAGER
CPPEx Global | Jan 2022 – Feb 2023
SKILLS Delivered virtual customer workshops to support adoption
Account Management & Retention, and engagement.
Stakeholder Communication, Built strong B2B relationships and supported upsell
Escalation & Risk Management, opportunities.
Cross-functional Collaboration, Collaborated with sales and marketing on growth
B2B Client Relationships, initiatives.
Process Improvement
FREIGHT FORWARDER
Magistral Transport | Apr 2022 – Jan 2023
LANGUAGE Managed international shipments and customer
communication.
English, Ukrainian, Russian - Fluent Generated ~€20,000 in revenue through client acquisition
and upselling.
German, Polish - Intermediate
Resolved issues proactively, improving customer
satisfaction
CUSTOMER SUCCESS
PARTNER
CONTACT PROFILE
Phone Customer Success professional with enterprise client
experience in complex, high-volume environments. Proven
[
service adoption, resolving escalations, and partnering cross-
E-mail functionally to deliver customer value. Strong background in
[
🌐 LinkedIn retention-focused engagement
[
rafalovska-666953175/
EDUCATION & WORK EXPERIENCE
CERTIFICATIONS CX CONSULTANT – DACH
Master’s Degree – English A.P. Moller – Maersk | Mar 2023 – Present
& German Language Managed relationships with up to 10 enterprise
Education customers, acting as a trusted partner for service
performance and issue resolution.
Zhytomyr Ivan Franko State Owned day-to-day customer experience and ensured SLA
University | 2018–2019 adherence.
Cambridge English: C1 Partnered cross-functionally to resolve complex issues
Advanced | and reduce service disruptions. • Supported customer
Teaching Knowledge Test retention by aligning execution with business priorities.
(TKT Modules 1–3
CUSTOMER SUPPORT MANAGER
CPPEx Global | Jan 2022 – Feb 2023
SKILLS Delivered virtual customer workshops to support adoption
Account Management & Retention, and engagement.
Stakeholder Communication, Built strong B2B relationships and supported upsell
Escalation & Risk Management, opportunities.
Cross-functional Collaboration, Collaborated with sales and marketing on growth
B2B Client Relationships, initiatives.
Process Improvement
FREIGHT FORWARDER
Magistral Transport | Apr 2022 – Jan 2023
LANGUAGE Managed international shipments and customer
communication.
English, Ukrainian, Russian - Fluent Generated ~€20,000 in revenue through client acquisition
and upselling.
German, Polish - Intermediate
Resolved issues proactively, improving customer
satisfaction
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The candidate's resume is posted at https://www.work.ua/resumes/18417429/