Daryna

Daryna Myshko
Customer support representative

[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Cherkasy, Ukraine

Experience Summary
Customer support representative Oct 2025 - Present Results-oriented customer support
WOW 24-7 Remote representative skilled in resolving
complex issues and providing
Provided an excellent customer support service with a quality resolution exceptional service. Successfully
score of over 94 % via emails using Salesforce and CloudHub. managed communications
Escalated issues and bugs to the related CCO team. through email and chat, ensuring
Collaborated with the development team to resolve the ongoing incidents. that client concerns are resolved
Created new tasks, monitored the statuses of actual tickets, and promptly. Strong background in
communicated with the CCO team using Jira. utilizing tools like Jira and Grafana
Monitored alerts in Grafana. for monitoring and task
management, and collaboration
Dispatcher Aug 2022 - Feb 2023 with technical teams. Passionate
Delta Express Cherkasy about making excellent customer
service, problem-solving, and
Incoming and outgoing calls, providing assistance to drivers, checking their effective communication.
locations, fixing the time of arrival and departure of cars from point A to
point B. Assistance in emergency situations with trucks or drivers and Skills
providing first aid. Maintenance and filling of CRM systems.
Salesforce
Customer support representative Mar 2023 - Sep 2023
Cherkasy Expert
Apricot Global
Microsoft Office
Communication with customers in chats and via e-mail, provision of Expert
consulting services, solving technical problems and problems with customer
payments, correspondence until the moment of completed resolution of the Technical
issue. Maintenance and filling of CRM systems. Troubleshooting Expert

Customer support representative Sep 2023 - Nov 2023 CRM Management
Simply contact Cherkasy Expert

Provision of consulting services to clients of WizzAir airlines. Determining CloudHub
the amount of compensation for canceled and delayed flights. Solving Expert
technical problems with customers who did not receive compensation.
Communication with customers in chats and via e-mail. Maintaining and Jira
filling the Salesforce CRM system. Expert

Accounts payable coordinator Jul 2024 - Dec 2024 Grafana Monitoring
Cherkasy Expert
Pharmbills
Salesforce
Accounts management for nursing homes in Florida, bookkeeping and Expert
reporting on a monthly basis. Control paying of utility bills and all
organizational issues. Control payments for invoices for employees and Microsoft Excel
nurses. Monthly replenishment of the all corporate credit cards and a full Expert
report of expenses for the month. And other organizational stuff for each of
the nursing homes.
 Critical thinking and
Education problem solving Expert

Management and Administration in the field of Ability to Multitask
agriculture - Bachelor's degree Expert
National University of Bioresources and Nature Management Fast Learner
of Ukraine (NUBiP) Expert
2015 - 2019 Kiev, Ukraine
Effective Time
Management Expert

Communication
Expert

Ability to Work in a
Team Expert

Languages
English
Fluent

Ukrainian
Native