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CURRICULUM VITAE
Liudmyla Shyshkevych
12/04/1975
Ukrainian
Samar Dnipropetrovsk region
Ukraine
[open contact info](look above in the "contact info" section)
Email [open contact info](look above in the "contact info" section)

Educational record
1992-1997 Dnipropetrovsk State University, School of Educational Psychology
Graduated with honor as Practical Psychologist and Teacher of English

Special Education
April, 2022 – August, 2022 Israelian Trauma Coalition, crisis psychological assistance
On-line training for psychologists
Modules
- psychological first aid, self-care and mitigation of burn-out and compassion fatigue for care-providers
- decrease of traumatic eposide’s influence on life quality
- loss and grief handling
July, 2022 –August, 2022 Traumafocus Course, Thomas Ch. Weber, Institüt für Neuropsychotherapie Wien
3-module on-line training for health care-providers
2014 - 2022 Teaching related seminars on English teaching methods
1996 - 2007 Vienna, Austria, Austrian Airlines head office – industry related trainings
Certificates on request

Professional Experience
June,2023 – present Private English teacher
September, 2022 – June,2023 English teacher, transitional course for Ukrainian youths,
Bildungsdirektion für Wien, Austria

April, 2022 – present crisis psychologist, volunteer basis
August, 2019 – till present ZNOSchool - founder, CEO. Private educational project (frozen at the moment)
Privately-owned school with focus on final school exams (Independent External Evaluation)
July, 2014 – August, 2019 English tutor, part-time English teacher at Ukrainian-American High school, Dnipro (2017-2018 academic year)
January, 2014 – July, 2014 JSC Dniproavia, airline, Dnipro Key Account Manager
February, 2011 – January, 2014 Austrian Airlines, Dnipro
Key Account Manager Maintaining and steering existing customers' performance, building and handling new accounts, client relationship management to generate profitable business growth and meet company objectives. Negotiations, contracting, gathering and communicating business relevant information. Maintaining brand promises. Travel within assigned territory to regularly visit existing and prospective accounts.
October, 2007 - February, 2011 JSC Hamalia, travel agency, branch office in Dnipro
General Manager Foundation of a new regional branch office of the tour operator. Staff selection, management, marketing, administration and overall responsibility. Dealing with top producers of the market both B2B and B2C.
June, 2002 – October, 2007 Austrian Airlines, Dnipro
Sales Executive. B2B and B2C, marketing, steering.
July, 1999 – June, 2002 Austrian Airlines, Dnipro
Station control Supervisor
July, 1996 – July, 1999 Austrian Airlines, Dnipro
Customer Service and Agent Support
Special Experience
January, 2000 – March, 2000 Austrian Airlines, Vienna Training Center – instructor, head office
October, 2007 - February, 2011 JSC Hamalia, travel agency – product knowledge workshops, fairs
1996 - till present freelance interpretation/translation (English – Ukrainian/Russian) at fairs, workshops, congresses, negotiations; freelance HR support for Chystiy Svit (Ukrainian retail and cleaning company), tuition.
Languages
English – fluent, spoken and written
German – B1 ÖIF certificate
Ukrainian/Russian –native
Driving license (B)
References
Konstantin Shpak,COO Global Sales&Markets, KPMG International, Germany – Canada
[open contact info](look above in the "contact info" section) (mob), [open contact info](look above in the "contact info" section)
Beate Schober, ABEA, founder, CEO, Austrian Airlines (retiree), Austria - Ukraine [open contact info](look above in the "contact info" section)
Ernst Pecher, Austrian Airlines (retiree), Austria, Vienna [open contact info](look above in the "contact info" section), [open contact info](look above in the "contact info" section)
Maryna Sedchenko, Ukrainian-American High School (retiree), Ukraine, Dnipro [open contact info](look above in the "contact info" section)