Юлія

Shumylo Yulia
Nationality: Ukrainian
Date of birth: 23rd October 1996
Place of birth: Krivoy Rog, Ukraine
Address: Lisovogo 17, flat 32, Krivoy Rog, Ukraine
E-mail: [open contact info](look above in the "contact info" section)
Telephone number: [open contact info](look above in the "contact info" section)

WORK EXPERIENCE
❖ 03.2024 – Present — YARCO STUDIO, Mountain View, CA 94040, USA
• Assistant Manager / Administrative Assistant
✓ Scheduling and coordinating staff shifts for a team of 18 employees at a single location
✓ Calculating employee salaries and tracking worked hours
✓ Managing records and reports using Microsoft Word and Excel
✓ Handling leads and customer inquiries through Square and Yelp platforms
✓ Communicating with clients and professionally resolving conflict situations
✓ Managing client bookings and maintaining appointment schedules
✓ Supporting management with internal reporting, documentation, and operational tasks
✓ Monitoring staff compliance with schedules, internal policies, and service standards
✓ Handling rescheduling, cancellations, and last-minute changes professionally
✓ Assisting with onboarding and coordination of new employees
✓ Maintaining accurate client and staff records in internal systems
❖ 02.2022 – 03.2024 — Company “Coinify”
• Customer Service Specialist at a Cryptocurrency Startup
✓ Provided timely customer support on all platform and company service-related inquiries via
online chat and email
✓ Assisted customers with account registration, verification, account funding, and cryptocurrency
transactions
✓ Developed and implemented improvements to customer service processes to enhance efficiency
and service quality
❖ 12.2019 – 12.2021 – 基辅罗斯餐厅 ( “Kyiv restaurant” ) Beijing, China.
• Restaurant manager
✓ Greeting and welcoming guests
✓ Monitoring service, presentation and quality of food and beverages
✓ Interaction with guests
✓ Translation where necessary
✓ Coordination with other personnel
❖ 08.2018 – 11.2019 - Hangzhou CHIC Culture Creative, Hangzhou, China.
• Model
✓ Clothes photo shooting
✓ Game advertising
❖ 07.2015 – 07.2018 – Krivoy Rog, Ukraine.
• specialist in manicure
✓ Nail extension
✓ Nail correction
✓ Nail art design
 EDUCATION
❖ 09.2014 – 06.2018 – Bachelor degree in Construction (engineer architect). Krivoy Rog National
University, Krivoy Rog, Ukraine.
❖ 09.2018 – 12.2020 – Institute of Economics and Management, Beijing, China.
HSK 4 language course.
LANGUAGES PROFICIENCY
❖ Russian (native speaker)
❖ English (Upper-Intermediate)
❖ Chinese (advanced)
❖ Ukrainian (native speaker).

QUALIFICATIONS
❖ 09.2020 – 12.2020 – Specialized language. Institute of Economics and Management, Beijing, China.
❖ 09.2019 – 05.2020 – Chinese course ( HSK 3 - 4 ) Institute of Economics and Management, Beijing,
China.
❖ 09.2018 – 05.2019 – Chinese course ( HSK 1 - 2 ) Institute of Economics and Management, Beijing,
China.
❖ 24.02.2017 – Hardware manicure. Borisenko nails beauty school. Krivoy Rog, Ukraine.
❖ 12.09.2016 – Nail design course. EzFlow Nail Systems. Krivoy Rog, Ukraine.
❖ 11.09.2016 – Gel polish design. “Fly nails” studio, Krivoy Rog, Ukraine.
❖ 03.04.2016 – Chinese painting course. School of nail technologies “PERFECT”, Krivoy Rog,
Ukraine.
❖ 18.01.2016 – Five forms of nails French modelling. Stilist studio, Krivoy Rog, Ukraine.
❖ 12.12.2015 – Chinese painting course. “Fly nails” studio, Krivoy Rog, Ukraine.
❖ 06.2015 – Online course program of high-speed art design of nails – LEVEL 1. Krivoy Rog,
Ukraine.

PERSONAL QUALITIES

Organized, enthusiastic, responsible, positive, and adaptive.