Ukraine's #1 job service
Ірина
Product-менеджер
- Considering positions:
- Product-менеджер, Customer service manager, Віртуальний асистент
- Age:
- 43 years
- City of residence:
- Uman
- Ready to work:
- Remote
Contact information
The job seeker has entered a phone number .
Name, contacts and photo are only available to registered employers. To access the candidates' personal information, log in as an employer or sign up.
You can get this candidate's contact information from https://www.work.ua/resumes/18480243/
Uploaded file
Quick view
version
This resume is posted as a file. The quick view option may be worse than the original resume.
Irina Utkina
03.12.1982
[open contact info ](look above in the "contact info" section)
[open contact info ](look above in the "contact info" section)
Professional Summary
Detail-oriented and proactive professional with over 10 years of experience in
administrative support, customer service, and operational coordination. Seeking a
Virtual Assistant position to leverage strong skills in schedule management, client
communication, and data organization. A proficient PC user familiar with various CRM
systems and Google Workspace, available to work evening shifts (2 PM - 2 AM EET) to
support international clients.
Professional Experience
Service Coordinator | S&V pro | [ (Remote, USA market) | Oct 2023 – Present
• Acted as the primary point of contact for clients, processing service requests via
phone and text.
• Coordinated and optimized daily schedules for a team of handymen, ensuring
efficient time and route management.
• Maintained and updated service schedules using Excel, tracked assignments, and
prepared weekly performance reports.
• Updated the company’s website with current services and promotions, enhancing
online presence.
• Resolved client issues and complaints, maintaining a high level of customer
satisfaction.
Customer Support / Compliance Manager | Fintrading | [Kyiv] | Jul 2019 – Oct 2022
• Managed quality control for sales managers and handled daily/monthly
reporting.
• Verified client documents and provided support via phone and email.
• Gained experience with CRM and compliance systems (like Zendesk).
Sales & Administrative Roles | Various Companies | [Kyiv] | 2007 – 2019
• Sales Manager Macrochem (Mar 2014 – Nov 2017): Developed customer
base, maintained primary accounting.
• Administrative Manager LLC "Process-Engineering" & OOO VTS Украина
(2008-2009): Handled incoming correspondence, organized meetings and
seminars for up to 250 people, booked travel, and updated the company website.
• Sales Manager Beauty & Sun (Sep 2009 – Nov 2011): Conducted business
correspondence in English, translated documentation, and participated in
negotiations and exhibitions.
Skills
• Administrative Support: Email & Calendar Management, Travel Booking, Data
Entry, Document Preparation, Event Coordination
• Technical Skills: Microsoft Office (Word, Excel, PowerPoint, Outlook), Google
Workspace (Sheets, Docs, Drive), CRM Systems (familiar), Website Content
Updates (WordPress or similar), Touch Typing
• Languages: English (Upper-Intermediate - interview level), Ukrainian (Native),
Russian (Native)
Education
Kyiv National Linguistic University | Teacher of English and Foreign Literature | 2007
03.12.1982
[
[
Professional Summary
Detail-oriented and proactive professional with over 10 years of experience in
administrative support, customer service, and operational coordination. Seeking a
Virtual Assistant position to leverage strong skills in schedule management, client
communication, and data organization. A proficient PC user familiar with various CRM
systems and Google Workspace, available to work evening shifts (2 PM - 2 AM EET) to
support international clients.
Professional Experience
Service Coordinator | S&V pro | [ (Remote, USA market) | Oct 2023 – Present
• Acted as the primary point of contact for clients, processing service requests via
phone and text.
• Coordinated and optimized daily schedules for a team of handymen, ensuring
efficient time and route management.
• Maintained and updated service schedules using Excel, tracked assignments, and
prepared weekly performance reports.
• Updated the company’s website with current services and promotions, enhancing
online presence.
• Resolved client issues and complaints, maintaining a high level of customer
satisfaction.
Customer Support / Compliance Manager | Fintrading | [Kyiv] | Jul 2019 – Oct 2022
• Managed quality control for sales managers and handled daily/monthly
reporting.
• Verified client documents and provided support via phone and email.
• Gained experience with CRM and compliance systems (like Zendesk).
Sales & Administrative Roles | Various Companies | [Kyiv] | 2007 – 2019
• Sales Manager Macrochem (Mar 2014 – Nov 2017): Developed customer
base, maintained primary accounting.
• Administrative Manager LLC "Process-Engineering" & OOO VTS Украина
(2008-2009): Handled incoming correspondence, organized meetings and
seminars for up to 250 people, booked travel, and updated the company website.
• Sales Manager Beauty & Sun (Sep 2009 – Nov 2011): Conducted business
correspondence in English, translated documentation, and participated in
negotiations and exhibitions.
Skills
• Administrative Support: Email & Calendar Management, Travel Booking, Data
Entry, Document Preparation, Event Coordination
• Technical Skills: Microsoft Office (Word, Excel, PowerPoint, Outlook), Google
Workspace (Sheets, Docs, Drive), CRM Systems (familiar), Website Content
Updates (WordPress or similar), Touch Typing
• Languages: English (Upper-Intermediate - interview level), Ukrainian (Native),
Russian (Native)
Education
Kyiv National Linguistic University | Teacher of English and Foreign Literature | 2007
Similar candidates
-
Продукт-менеджер
Remote -
Product-менеджер
20000 UAH, Remote, Dnipro, Kyiv -
Product-менеджер
Remote, Dnipro, Kyiv -
Акаунт-менеджер
Remote, Lviv -
Product-менеджер
Remote, Dnipro -
Продакт-менеджер, адміністратор, аналітик
Remote, Kharkiv
Compare your requirements and salary with other companies' jobs:
The candidate's resume is posted at https://www.work.ua/resumes/18480243/