Макс

CUSTOMER SUPPORT MANAGER

MAKSYM STADNYK
ABOUT ME
Results-oriented professional with extensive experience in customer support
management, recognized for elevating team performance and achieving high
satisfaction rates. Successfully led a team through critical operational
transitions, optimizing workflows and resource allocation for peak performance.
Adept at analyzing performance metrics to drive strategic improvements and
launching services in new international markets.

[open contact info](look above in the "contact info" section) Lviv, Ukraine [open contact info](look above in the "contact info" section)
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WORK EXPERIENCE EDUCATION

Simply Contact 2021 - PRES 2017 - 2021
Senior Team leader ENT IVAN FRANKO NATIONAL
UNIVERSITY OF LVIV
Promoted from Agent to Team Leader and subsequently Senior Team
Lead, overseeing operations for a market-leading food delivery Bachelor of Geography
platform. science
Operational Excellence: Engineered and implemented strategic
initiatives to consistently meet and exceed core KPIs.
Expansion & Launch: Spearheaded the operational launch of the
service in new international markets, ensuring seamless integration
and process stabilization.
Workforce Management: Optimized complex shift schedules and
resource allocation for large-scale teams to ensure 24/7 coverage and
peak performance. SKILLS

Project Management
Public Relations
Teamwork
Time Management
Leadership
Communication
Effective Communication
Critical Thinking

REFERENCE LANGUAGES
English (Fluent)
French (Beginner)
Phone: Phone:
Email : Email :