Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/18507756/

Work experience

Sales & Operations Manager Remote

from 10.2024 to 02.2026 (1 year 5 months)
Double Jenya Flower Shop (UAE Market), Dubai (Роздрібна торгівля)

• Sales & CRM Management: Managed the full sales cycle for VIP clients via Instagram and messaging platforms. Administered Kommo CRM: lead systematization, pipeline management, and communication automation. Developed custom sales scripts tailored to the Middle Eastern market mentality
• Business Analytics & Reporting: Maintained comprehensive operational and financial reporting in Google Sheets (payment tracking, KPI analysis, and logistics efficiency).
• IT Collaboration: Participated in regular strategy sessions with the Dubai-based development team to align business solutions and prepare for the Odoo ERP system integration.
• Product & Logistics: Developed best-selling product designs and created technical specifications (TZ) for production and content teams. Managed local logistics and high-speed delivery operations across Dubai, ensuring seamless fulfillment during peak seasonal demand.

Educational Consultant

from 11.2023 to 09.2024 (11 months)
Hospitality & Languages, Project-based, Київ (Готельно-ресторанний бізнес)

• Public Speaking: Developed and delivered Italian language workshops for university students across Ukraine (HoReCa focus).
• Curriculum Design: Created training programs based on 4+ years of international hospitality experience in Europe.
• Career Mentorship: Consulted aspiring professionals on premium service standards and cross-cultural communication.

International Experience in HoReCa Segment (Italy, Bulgaria)

from 06.2019 to 10.2023 (4 years 5 months)
Project-based Contracts, Italy, Bulgaria (Готельно-ресторанний бізнес)

• Successfully completed a series of seasonal contracts in premium hotels and restaurants (Oleandri Resort, I Tre Archi, etc.).
• Key Outcome: All contracts completed on schedule. Mastered high European service standards, floral design basics, and enology.

Education

Master's Degree: Marketing Ukrainian Engineering Pedagogics Academy

Marketing, Харків
Higher, from 2021 to 2023 (2 years)

Kharkiv Trade and Economics Institute of SUTE

Bachelor's Degree: Finance, Banking, and Insurance, Харків
Higher, from 2017 to 2021 (4 years)

Additional education and certificates

No additional education or certificates.

Knowledge and skills

• Canva
• Marketing
• Odoo
• Kommo CRM
• Ведення CRM
• Працьовитість
• Продаж B2B
• Робота із запереченнями
• Прямий продаж
• Старанність
• Чесність
• Уміння аналізувати
• Адаптивність
• Дисциплінованість
• Управління командою
• Ведення переговорів
• Робота в команді
• Аналітичне мислення
• MS Excel
• Бажання вчитися і розвиватися
• Наполегливість
• Самостійність
• Висока працездатність

Language proficiencies

• English — average
• Ukrainian — fluent
• Italian — average

Additional information

Посилання на повне резюме з детальним описом кейсів та портфоліо:

https://drive.google.com/file/d/1XykGgeV8X_WSBXhAFYw3bGbfoW8BIjLr/view?usp=drivesdk


LinkedIn: [open contact info](look above in the "contact info" section)