Contact information

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Work experience

Customer support representative

from 03.2018 to now (8 years 4 months)
ISEC Wealth Management Ltd, Дистанційно (Консалтинг, бухгалтерія, аудит)

Worked with CRM systems including Salesforce and Bitrix24
Assisted the AML Compliance team with client onboarding
searches and due diligence procedures
Supported customer onboarding processes and documentation
handling
Maintained and updated customer records and databases
Worked daily with Microsoft Office and Google Workspace tools
Provided customer support via phone, email.

Education

Мукачівський державний університет

Практична психологія, Магістр психології, Мукачево
Higher, from 2012 to 2014 (2 years)

Additional education and certificates

No additional education or certificates.

Knowledge and skills

• MS Excel
• Користувач 1С
• MS Office
• Онбординг персоналу
• Ведення CRM
• MS PowerPoint
• Цілеспрямованість

Language proficiencies

• English — average
• Hungarian — average
• Ukrainian — fluent