Артем

ARTEM KREMLOV
IT Support Engineer

I’m an IT Support Engineer with a strong focus on
troubleshooting, system maintenance, and user
assistance. Skilled in diagnosing technical issues,
managing configurations, and ensuring system
stability. I’m eager to grow my skills, learn new
technologies, and deliver efficient, high-quality
technical support.

Contact Experience
[open contact info](look above in the "contact info" section) IT Support Engineer
Binotel LLC Oct 2023 - Jul 2024
[open contact info](look above in the "contact info" section)
Worked with BATC and IP telephony solutions, providing
Linkedin technical support and maintenance. Later transitioned to the
CallTracking department, where I supported the product and
implemented traffic tracking using JavaScript scripts and
Ukraine, Kyiv
Google Analytics. Handled API integrations and assisted in
resolving complex technical cases.

Education Tech Support Specialist
Banza IT Aug 2024 - Present
Bachelor of Computer Science
Provided support for a custom Creatio CRM solution, assisting
European University clients with system configuration, integrations, and data
management. Managed support tickets in JIRA, investigated
2021-2025
technical issues, and ensured system stability and smooth
Ukraine Kyiv operation.

Bachelor of Managemnet
Akademia WSB
Hard Skills
2022-Present
Poland Katowice Technical support & System configuration and
troubleshooting (ITIL) data management

JavaScript (Basic) JIRA

Language CI/CD API integration & data
exchange

Ukranian
English
Polish
Soft Skills
Organized Analytical skills
Creativity Teamwork