Ngoy

Name : Cedrick Ngoy Tshibangu
Profession : Customer Service
Date of Birth : 29-11-1994
Nationality : Congolese
Email : [open contact info](look above in the "contact info" section)
Linkedin : [open contact info](look above in the "contact info" section)
Phone : [open contact info](look above in the "contact info" section)
Integrated man, ready to assume responsibilities and tasks; hardworking and team worker. Good leadership skills with
desire to help and serve companies.
WORK EXPERIENCE SKILLS
06/2019-12/2021 Ukraine, Lviv * Quick leaner
* Computer Skills, CRM, Zendesk
Export Sales Manager at Technowagy Ltd :
* Managing sales of weighing equipement for African countries * Good-communication
* Consulting engineer * Self problem solving
* Reviewing data according to client guidelines * Stress resistance

05/2021-01/2022 Ukraine, Lviv LANGUAGES
Export Sales Manager at Export-Import Ukraine Ltd : * French Bilingual / Native
* English Professional
* Manage sales of pallets for french-speaking European countries
* Ukrainian Full professional
* Operational effectiveness & control * Polish Professional
* Identifying any process gaps and work with the business to close or minimize the * Swahili Native
same by implementing adequate controls
EDUCATION
12/2021-08/2022 Ukraine, Kiev
09/2015-06/2019 Ukraine, Lviv
Customer Service Representative at Dimax International : * Bachelor in Chemistry technology
* Advising customer on their needs and product types that better fit their Oil and Gas at National University
specifications Lviv Polytechnic
* Checking and validating products ( Energy Generators ) before placing on the 07/2022-10/10/2024 Poland, Warsaw
market
* Master in Business Administration
* Customer Service, troubleshoot technical issues with devices at Jozefow States Alcide De Gasperi
09/2022-01/2023 Poland, Poznan University of Euro-regional Economy
Operator at Snebo Food Group : INTERESTS
* Continous support of the production process * Sport(Football / Volley-Ball)
* Product quality control * Reading
* Managing incoming translation requests in French, Ukrainian or English * Listening to music
langage * Traveling
03/2023-Present, Poland, Chorzow
Logistics Operator at Stokson :
* Product quality control
* Management of orders to sent to potential customers
*Permanent maintenance of product stock
07/2025 – 05/2026, Poland, Katowice
Customer Service Representative at Same Media Ltd :

* Receiving and processing customer requests by telephone, email and
instant messaging regarding service, technical support, and complaints,
* Provide detailed advice on technical specifications,
* Maintaining a high level of service through attentive and polite
communication,
* Handle disputes on various payment platforms, maintaining a fair balance
between user satisfaction and company policies,
* Identify and report bugs or product malfunctions to the development team
quickly and accurately