Divine

DN
DIVINE
NWOKOMA
Operation & Dispatch |Coordinator |
Remote Operations Specialist

SUMMARY
Operations and Dispatch Coordinator with experience managing logistics,
CONTACT scheduling, customer communication, payroll support, and workflow coordination
for US-based moving operations. Skilled in dispatch management, CRM systems,
[open contact info](look above in the "contact info" section) conflict resolution, process improvement, and team coordination in fast-paced
environments. Certified Scrum Master with strong organizational, communication,
[open contact info](look above in the "contact info" section)
and problem-solving abilities.
Abuja, Nigeria
[open contact info](look above in the "contact info" section)

EXPERIENCE
EDUCATION
Professional Scrum Master I (PSM I) Operations & Dispatch Coordinator July 2025 – Present
Scrum.org
Elite Furniture Moving Company – California, USA
B.A. Philosophy
University of Port Harcourt Coordinate daily moving operations, crew scheduling, and truck dispatch for multiple jobs weekly.
Communicate with customers regarding pickups, deliveries, scheduling updates, and issue
resolution.
OND, Accounting
Manage dispatch operations to ensure smooth workflow and on-time service delivery.
Abia State Polytechnic
Resolve customer concerns professionally while maintaining high customer satisfaction.
Msc. Accounting Support payroll coordination, overtime calculations, and operational reporting.
Collaborate with movers, drivers, and management teams to improve efficiency and workflow.
Northumbria University London
Assist in planning logistics strategies for large-scale moving projects.
Monitor daily operations and ensure crews meet operational standards and timelines.
SKILLS Maintain accurate documentation, CRM updates, and operational records.
Help improve operational processes to increase productivity and service quality.
Dispatch Management
Logistics Coordination Scrum Master December 2021 - November 2022
Operations Coordination Learntor - Lagos, Nigeria
Scheduling & Planning
Facilitated Agile Scrum ceremonies including sprint planning, retrospectives, and daily standups.
Customer Service
Collaborated with cross-functional teams to improve workflow efficiency and project transparency.
CRM Systems Utilized Jira, Confluence, and SharePoint for project tracking and team collaboration.
Assisted teams in meeting project deadlines and improving communication processes.
Jira & Confluence
Microsoft Office
Google Workspace
Payroll Support
Team Coordination CERTIFICATION
Communication Skills
• Professional Scrum Master I (PSM I)
Problem Solving
Workflow Optimization
Remote Operations Support
Administrative Support