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Проджект-менеджер

Considering positions:
Проджект-менеджер, Customer success specialist, Salesforce-адміністратор
City of residence:
Lviv
Ready to work:
Lviv, Remote

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Tanya Inte
Salesforce Project Manager | CRM Implementation
Specialist

Lviv, Ukraine
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
LinkedIn

OVERVIEW
Dedicated and results-oriented Salesforce Project Manager with 2+ years of
experience leading successful implementations for clients across diverse
industries, including EdTech, FinTech, Cybersecurity, IT Managed Services, Pet
Nutrition & Manufacturing, and Institutional Wealth Management.

Solid understanding of Sales Cloud and Service Cloud, with hands-on
experience in CRM administration, reporting, and dashboards.

Former business owner with 7+ years of experience in operations, marketing,
and client relations.

EXPERIENCE

Sales Optimizer (US-based) - Project manager

December 2024 – May 2026

Lead end-to-end delivery of Salesforce implementations ranging from targeted
single-phase projects to large-scale, coordinating a cross-functional team
(Solution Architect, Developer/SysAdmin, End-User Trainer) toward unified
project goals.

● Serve as the primary client point of contact, managing stakeholder
expectations and translating technical progress into clear
communication.
● Oversee QA/UAT cycles and streamline documentation workflows
using AI tools, improving quality and delivery consistency.

Sales Optimizer (US-based) - Salesforce Administrator & Project
Support / EA

March 2022 – December 2024

● Administered Salesforce environments across multiple industries,
configuring layouts, reports, dashboards, assisted in Flow automation,
and complex data migrations.
● Support clients in the installation, onboarding, and adoption of
proprietary Sales Optimizer applications, ensuring smooth integration
with their existing Salesforce environment.
● Collaborated with the VP of Sales on daily operations, client
communications, and product installations.
● Participated in customer demos and gathered stakeholder feedback to
drive QA and continuous improvement.

Private Entrepreneur | Owner & Operator | Private Catering Company

Jan 2015 – Feb 2022

● Founded and managed a successful catering business, overseeing
full-cycle operations, logistics, and vendor management across 7+
years of sustained growth.
● Spearheaded SMM and marketing campaigns to drive brand
awareness and customer acquisition for the business and local
partners.
● Developed strong negotiation, client relationship, and budget
management skills — a foundation that directly informs today's
stakeholder and project management approach.

Kenaz - English/German Translator

Jan 2013 – Mar 2014

● Provided high-quality translations for technical and business
documentation, ensuring linguistic accuracy and cultural relevance.

DB Best Technologies - Pre-Sales Manager

Feb 2009 – Jun 2011

● Assisted in managing sales cycles and client outreach, contributing to
business growth within a technology-focused environment.

LANGUAGES
● Ukrainian - native
● English - C1
● Polish - B1
● German - A2

EDUCATION
Simon Kuznets Kharkiv National University of Economics - Masters

2003 - 2008

International Economic Relations

CERTIFICATIONS

● Certificate of Completion: Claude 101
● Salesforce Certified Platform Foundations – 2023

TOOLS & TECHNOLOGIES

● CRM: Salesforce CRM (Admin & Reporting), Sales Cloud, Service Cloud
● Collaboration: Slack, Jira, Google Workspace, Zoom
● AI & Emerging Tools: Salesforce Agentforce (foundational), Claude,
Rovo (foundational), ChatGPT

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