Ludmila

Ludmila Osovskaya
Residence Ukraine
Contact information
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

Business/System analyst

Summary
§ 20+ years of professional experience in business/system analysis
§ Working experience in financial institutions from Ukrainian top10, fintech, IT product/
outsourcing companies
§ Flexible, keen to learn new technologies and to extend professional experience
§ Responsible, result and quality driven, analytic and detail oriented

Professional skills and knowledge
§ Advanced knowledge of the software development lifecycle (SDLC), with extensive expertise in
business analysis, business process/data modeling, database design, wireframing/prototyping,
requirements testing, user guide documentation
§ Excellent proficiency in industry-standard techniques and methodologies such as UML, BPMN,
IDEF0, IDEF1, IDEF1x, Six Sigma (SIPOC)
§ Strong skills in project management, including both waterfall and agile methods
§ Profound expertise in data warehousing (DWH), business intelligence (BI) technologies,
management accounting and reporting, data quality assurance, core banking systems (CBS),
enterprise resource planning (ERP), customer relationship management (CRM) and payment
solutions
§ Proven experience in financial sector reform, with a deep understanding of the financial
infrastructure and instruments, including digital financial services
§ Demonstrated ability to drive innovation and foster cooperation with international organizations
and experts
§ Ukrainian / Russian / English (B2)

Technical expertise
§ Atlassian Jira / Confluence
§ MS Visio / Diagrams.net [Draw.io]
§ SAP [Sybase] PowerDesigner
§ Balsamiq / Figma / Miro
§ MS Office / Project

Education
National Technical University of Ukraine ’Kiev Polytechnic Institute’
Applied mathematics (Master’s degree)

Working experience
Financial institutions IT Companies
Financial Regulatory Authority
§ PMO for financial sector reforms in the National Bank § Itransition group
of Ukraine supported by EBRD § Lime Systems
Banks
§ First Ukrainian International Bank
§ VAB Bank
§ UniCredit Bank [Ukrsotsbank]
§ Prominvestbank
Payment institutions
§ DiPocket

2022 – Itransition Group – Global provider of digital solutions and software services
Senior Business Analyst
Delivering business analysis and solution design for international clients across fintech, ERP, and digital
platforms.
Projects:
§ Implementation of a loan restructuring and debt recovery management system for
financial services clients in Canada and Ireland
§ Design and development of internal systems for management accounting and reporting
automation

§ Enhancement and scaling of an integrated ERP and e-commerce platform based
on Odoo for a US trading company
§ Development and expansion of a multi-system Web and Mobile solution in the Energy
Performance & Property Services domain for a UK client, including the design and launch
of a customer self-service portal for B2B and D2C users
Key responsibilities:
§ Eliciting, analysing, and documenting business and functional requirements through
workshops, stakeholder interviews, and process analysis
§ Translating business needs into functional specifications, user stories, process models,
and data structures
§ Preparing technical documentation and solution specifications for development teams
§ Supporting solution delivery across the full SDLC, including implementation support,
demonstrations, and user training
§ Collaborating with business stakeholders, product owners, and engineering teams to
ensure alignment between business needs and technical implementation

2018 – 2022 External Project Office of the European Bank for Reconstruction and
Development supporting financial sector reforms at the National Bank of Ukraine
Senior Project Manager / Business Analyst
Contributed to national-level financial infrastructure initiatives and regulatory transformation
programmes.
Projects:
• Migration of Ukraine’s payment infrastructure to the ISO 20022 messaging standard
• Financial inclusion initiatives aimed at expanding access to modern digital services
• Design of an electronic interbank platform for cash transactions between banks and CIT
companies
• Implementation of a value storage location management system for central bank vault
operations
• Development of a data-driven analytical platform based on banking active operations
data
Key responsibilities
• Gathering and analysing business, technical, and regulatory requirements from
stakeholders across the financial sector
• Conducting gap analysis between existing system capabilities and target business
requirements
• Designing business processes, data models, and system interaction logic, including UML
and ER diagrams and functional specifications
• Preparing technical documentation and solution designs for development and
implementation teams
• Facilitating collaboration between financial institutions, technology teams, and
international organisations such as World Bank Group, USAID, and SWIFT
• Analysing international best practices and supporting the design of modern payment processes
aligned with European payment schemes

Earlier Experience – Banking, Fintech, and Data Platforms
Held senior analytical and project roles in leading Ukrainian banks, fintech companies, and banking
software providers, contributing to the design and implementation of large-scale banking
systems, data platforms, and financial analytics solutions.
Extensive experience in developing enterprise data warehouse and BI
ecosystems supporting management accounting, profitability analysis, budgeting, customer analytics,
and regulatory reporting.
Designed advanced profitability and financial performance models, enabling multidimensional
analysis across transactions, clients, products, business units, distribution channels, and managers.
Worked with a wide range of banking and enterprise platforms, including:
§ Core banking systems and banking product configuration
§ CRM and front-office systems for sales and customer relationship management
§ Card processing and payment systems
§ Enterprise Data Warehouse (DWH) and BI platforms
§ Financial analytics and profitability modelling frameworks
§ Budgeting and management accounting systems
§ Customer analytics and segmentation solutions
§ Enterprise data integration and ETL pipelines across multiple banking systems
Projects frequently involved end-to-end business and system analysis, stakeholder
requirements elicitation, functional specification and solution design, data architecture and
data modelling, financial analytics, and integration of complex banking IT ecosystems.