Personal information hidden

NADEZHDA USTAVITSKAYA
Senior Project Operations Manager | Operations Lead | AI-Driven Operations
Istanbul, Türkiye | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)
English (C1) | Ukrainian & Russian (Native) | German (A1)

EXECUTIVE SUMMARY
Senior Project Operations Manager with 10+ years of experience across operations, project delivery and
commercial leadership, including E-commerce, EdTech, SaaS, HealthTech AI and IT Outsourcing. Expertise in
operational excellence, EOS implementation, ClickUp administration, AI-powered workflow automation, SOP
development, KPI reporting, stakeholder management and business process optimization. Proven record of
improving delivery predictability, increasing project completion rates and building scalable operational systems.

CORE COMPETENCIES
Operational Excellence | Project & Program Delivery | AI Automation | ClickUp Administration | EOS | Agile | SOP
Development | KPI Dashboards | Resource Planning | Stakeholder Management | Budgeting & P&L | Risk
Management | Cross-functional Leadership | Process Optimization & RACI

Operations Manager | Gelios School (EdTech)
December 2025 – June 2026
Responsibilities
• Directed comprehensive operational management and business process optimization across cross-functional
departments.
• Conducted audits of existing workflows, mapped end-to-end processes using RACI matrices, and identified
operational bottlenecks and inefficiencies (“red points”).
• Led full-cycle optimization of the sales department’s tech stack, including preparation for and rollout of new CRM
systems.
• Standardized operational procedures by developing and implementing core Standard Operating Procedures (SOPs).
• Established a structured operational rhythm and governance cycle, including weekly operational syncs, monthly
reviews, and quarterly reporting.
• Managed financial modeling, including P&L oversight and unit-economics analysis to drive commercial efficiency.
Key Achievements
• Streamlined cross-functional collaboration and eliminated role ambiguity across departments through structured
RACI mapping and process re-engineering.
• Upgraded the sales tech stack and integrated new CRM infrastructure, improving lead tracking and conversion
visibility.
• Implemented an operational cadence that enhanced strategic alignment and execution predictability.

Project Operations Manager | MSV Ventures
May 2025 – December 2025
Responsibilities
• Managed end-to-end project operations across Design, Project and Operations teams using advanced ClickUp
configurations.
• Led planning, prioritization, delivery tracking and dependency management.
• Built ClickUp architecture, dashboards, automations and AI-powered workflows.
• Implemented EOS practices, KPI reporting and operational governance.
• Coordinated cross-functional stakeholders and standardized workflows through SOPs.
Key Achievements
• Increased project closure rate from approximately 50% to 90%.
• Used AI automation to accelerate workflows and processes by approximately 10%.
• Improved delivery visibility with executive dashboards.

Operations Manager | medDARE AI
2022 – 2024
Responsibilities
• Managed end-to-end delivery of medical AI and annotation projects.
• Led 25 specialists, including QA Managers, Medical Advisors, Doctors and Annotators.
• Controlled KPIs, budgets, invoices, contracts and client communication.
• Participated in pre-sales, estimations and commercial proposals.
• Established quality assurance and operational processes.
Key Achievements
• Managed up to 10 parallel projects.

NADEZHDA USTAVITSKAYA | CV Page 1

• Improved customer satisfaction through structured QA and process optimization.
• Built scalable remote operations and reduced turnover.

Operations & IT Delivery Manager | Trust Sourcing LLC
2021 – 2022
Responsibilities
• Managed end-to-end IT outsourcing and outstaffing operations, coordinating delivery between clients, recruiters
and engineering teams.
• Led full-cycle recruitment for Senior Software Engineers and technical specialists.
• Coordinated stakeholders and managed budgeting, invoicing and contracts.
• Improved recruitment and delivery workflows through standardized operational processes.
• Supported business development with resource planning and delivery estimations.
Key Achievements
• Established a structured recruitment and delivery lifecycle.
• Optimized outsourcing operations and collaboration between clients and delivery teams.
• Improved operational reporting and project execution.

Head of Sales & Marketing | MR. Tomato SaaS / Trust Sourcing LLC
2018 – 2021
Responsibilities
• Built and scaled Sales, Customer Success and Support teams for an international SaaS product.
• Managed digital marketing campaigns, product demos and the full sales cycle.
• Led onboarding, commercial agreements and customer relationships.
• Worked with product teams on feature prioritization and customer feedback.
• Represented the company at investor meetings and international conferences.
Key Achievements
• Expanded operations into Kazakhstan, Uzbekistan and the US market.
• Improved product adoption through onboarding and A/B testing.
• Built high-performing commercial teams.

Head of Administration | Dr. Reddy's LLC
2013 – 2018
Responsibilities
• Managed procurement, facilities, travel, insurance, fleet operations and vendor relationships.
• Controlled administrative budgets and compliance processes.
• Led the administrative team and coordinated audits.
• Partnered with developers to implement a corporate travel management portal.
Key Achievements
• Maintained budgets with zero overspend.
• Negotiated supplier and fleet contracts, delivering cost savings.
• Successfully implemented a digital travel portal and organized large-scale corporate events.

NADEZHDA USTAVITSKAYA | CV Page 2