Contact information

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Work experience

Branch Manager/Operations Manager

from 08.2021 to now (5 years)

• Lead day-to-day branch operations and a team of 20 employees across multiple concurrent client projects.
• Coordinate cross-functional teams, aligning priorities, resources, and project goals.
• Monitor project progress, identify risks proactively, and adjust priorities to keep delivery on track.
• Plan team capacity and allocate resources across projects.
• Partner with clients and company leadership to resolve delivery challenges.
• Lead hiring, onboarding, performance reviews, and employee development across the branch.
• Oversee up to 10 dedicated developers working directly with clients, supporting delivery and resolving operational issues.

Project Manager / Sales manager

from 10.2015 to 08.2021 (5 years 11 months)
White Label Agency, Полтава (IT)

Supported client acquisition and led client onboarding, ensuring a smooth transition into project delivery.
• Managed WordPress-based projects from kickoff to release, ensuring scope, timelines, and deliverables were met.
• Coordinated cross-functional teams and worked closely with development teams throughout the project lifecycle.
• Maintained client communication, gathered feedback, and resolved project issues.
• Managed priorities and task allocation to support smooth project delivery.
• Built and maintained long-term client relationships.

Education

V. N. Karazin Kharkiv National University

Philology, Харків
Higher, from 2009 to 2014 (5 years)

Additional education and certificates

Data Analytics - Hillel IT School

2026

Python basic - Hillel IT School

2026

AI Builder: Create Agents, Voice Agents & Automations in n8n - Ligency

2026

Knowledge and skills

• Operational management
• Team management
• Project coordination
• WordPress

Language proficiencies

English — above average

Additional information

Foundational knowledge of Generative AI, prompt engineering, RAG, MCP, API integrations, and workflow automation tools including n8n, Make, and Zapier.