Марія

Burlaka Maria
Email: [open contact info](look above in the "contact info" section)
Phone Number: [open contact info](look above in the "contact info" section)

Profile
Client relations professional with experience in relationship management and commercial
operations. My roles have consistently involved improving customer experience and
strengthening client relationships. I am focused on understanding client needs and making
services more structured and user-oriented. With a background in both law and psychology, I
combine analytical thinking with a strong understanding of human behavior.

Employment history

- Kaskada, Client Relationship Manager, December 2023 - November 2025
Managed client communication and daily operations in a fast-paced environment, including
working with English-speaking clients. Focused on building strong relationships, ensuring a
smooth customer experience, and handling requests and issues with a high level of
professionalism. Contributed to improving service quality and client retention by paying
close attention to feedback and making the experience more consistent and client-oriented.
- Private Practice Psychologist, April 2022 - November 2023
Provided individual consultations focusing on emotional awareness and behavioral patterns.
Developed strong skills in identifying underlying challenges and building trust in one-on-one
interactions. This experience provides a solid foundation for effective client management,
allowing me to handle sensitive situations and create more personalized and impactful client
experiences. Provided individual consultations focusing on emotional awareness and
behavioral patterns.
- Lenails, Commercial Manager, May 2021 - May 2022
Managing client relationships and commercial activities in an English-speaking environment,
supporting both business development and customer experience. Working closely with clients
across the full lifecycle, while also improving internal processes and communication flows.
Contributing to stronger client engagement and overall company performance by making
interactions more structured, efficient, and aligned with client needs.

Education

- Kyiv University of Intellectual property and rights of the National “Odessa Law
Academy”
Bachelor’s Degree in Psychology, June 2024

Hard Skills
- Advanced PC literacy (MS Office, Google Workspace, CRM tools);
- Client communication and relationship management;
- Coordination of stakeholder initiatives;
- Work with databases and internal systems;

- Preparation of reports and client materials;
- Cross-team coordination;
- Feedback analysis and issue identification;
- Process improvement and service optimization;

Languages: Ukrainian - Fluent; English - B2; Russian - C2; German - B1; Norwegian - A2.

Soft Skills
- Strong communication and interpersonal skills;
- Relationship building mindset;
- Priority management in multitasking environment;
- Adaptability in fast-changing environments;
- Attention to detail and structured approach to tasks;
- Proactive approach to identifying and resolving issues.