Євген

Technical support specialist

Age:: 20 years
City:: Kyiv

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Zarudnyi Ye.V.
email: (look above in the "contact info" section) phone: (look above in the "contact info" section)
Education and Qualifications
2022-2027
Kyiv Polytechnic Institute
Mechanical Engineering 133
3rd year, full-time
(distance learning)
bachelor's degree

Soft Skills
Analytical thinking
Ability to quickly understand new documentation
Optimization of existing processes
Systematic approach to automation
Attention to detail
Fast learning ability

Hard Skills
Working with REST API (GET/POST, authorization, tokens, JSON)
Webhook setup and testing
Basic API integrations (Telegram Bot API, third-party services)
Data parsing and processing
Working with databases (reading, writing, export)
Process automation using Bash / PowerShell
Working with Ansible
Linux / Windows Server administration
Working with the ELK Stack
Monitoring with Grafana
Virtualization (Proxmox, VirtualBox)
Networking (TCP/IP, DHCP, NAT, MikroTik)
Working with Active Directory and VPN
Languages:
Citizenship: Ukrainian
English (intermediate), Ukrainian (native)

Work
Experience
Dec-01 - Sep-12
2024-2025
Grawe City, Kyiv, Ukraine - Underwriter
• Main responsibilities: contract renewals
• Entering contracts into the system
• Development of new insurance products
• Working with sales teams and developing new systems for storing and entering insurance contracts
• Managing the Grawe Doctor insurance product
• Signing off on the product and fully implementing it for the client
• Additionally assisted with system administration tasks

Boosteroid, L2 Technical Support
• Automation work with Ansible
• Cloud service updates
• Working with Bash and PowerShell
• Light automation of Windows processes
• Server administration
• Working with MobaXterm
• Working with hypervisors: Proxmox, VirtualBox
• Automation of Linux processes in the terminal
• Fast troubleshooting of user issues
• Diagnosing problems in cloud infrastructure (cloud gaming streaming issues)
• Analysis of server logs and network problems
• Performance monitoring (CPU, RAM, Network, GPU)
• Jira / ServiceNow / Zendesk (ticketing systems)
• Grafana / Prometheus
• SSH
• Docker
• Git

Євген

Technical support specialist

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