Артем

Kapinus Artem
Kiev, Ukraine
Phone: [open contact info](look above in the "contact info" section)
E-mail: [open contact info](look above in the "contact info" section)

Professional Summary
• CRM Manager / Salesforce Administrator / CRM Business Analyst with 6+ years of
experience in Salesforce administration, multichannel engagement, business
analytics and CRM process optimization in international pharmaceutical
markets. Experienced in cross-functional projects across 12+ countries,
dashboard development, CRM support and business process automation.

Professional skills
CRM

▪ Salesforce Administration
▪ Salesforce Flow
▪ CRM Support
▪ User Training
▪ Data Management

Analytics

▪ Power BI
▪ QlikView
▪ Advanced Excel
▪ Dashboard Development
▪ KPI Reporting

Programming

▪ Python
▪ SQL
▪ HTML/CSS
▪ Apex/JS
Experience
• Abbott Ukraine LLC September 2023-Present
CRM Manager and Analytics
▪ Administered Salesforce CRM for 500+ users across multiple countries
▪ Automated business processes using Salesforce Flow
▪ Apex and visualfore developement
▪ SFE analytics. Creation of reports and dashboards based on
Salesforce.com, PowerBI, Qlikview. Involvement in global monitoring
tool data collection and uploading.
▪ Stakeholder Management
▪ UAT conduction for new versions of mobile application and new objects

• Abbott Ukraine LLC November 2019-September 2023
Multichannel Engagement specialist
▪ Responsible for implementation and support of MCE tools to CLM
application (CLM presentations, consents collection, questionnaires,
email/sms sending tools via icontact, sms 360) in Ukraine, Moldova,
Belarus, Kazakhstan, Kyrgyzstan, Georgia, Armenia, Azerbaijan,
Uzbekistan, Turkmenistan, Israel
▪ CRM (Salesforce) administration and management (database cleanup,
developing new fields and objects, communication with external agency
IT department). User support regarding CRM/CLM issues. Mobile
application support, editing, internal testing and organizing pilot testing
▪ SFE analytics (SFE reports, filling executive insight tools, bonus
calculation)
▪ Support of loyalty program in pharmacies. Communication with
distributors IT departments in Kazakhstan

• Online store Appstudio.com.ua July 2017- September 2019
Content manager
▪ Responsible for adding new products, and editing existing ones, through
OpenCart CMS
▪ Writing articles for a blog
▪ Writing manuals

Education
• Master's Degree in Computer Engineering
State University of Telecommunications

2021–2023

• Bachelor’s Degree in Computer Engineering

National Technical University of Ukraine "Igor Sikorsky Kyiv Polytechnic
Institute"

2016–2021