Yana

YANA
SAFRONOVA
22 YEARS OLD

CUSTOMER SUPPORT MANAGER
SALES MANAGER
TRUCK DISPATCHER

T H E F U T U R E I S W H AT W E C R E AT E

CONTACTS WORK EXPERIENCE
Ukrainian number: [open contact info](look above in the "contact info" section) TEACHER OF ENGLISH LANGUAGE
German number: [open contact info](look above in the "contact info" section) Lumos School - 05.2021 - 09.2023
Provided English language instruction to children
Germany, and adults, prepared lesson materials, supported
58706 Menden students in achieving their language goals, and
adapted teaching methods to different age groups
[open contact info](look above in the "contact info" section) and proficiency levels.
In addition to teaching, I coordinated educational
processes, assisted in developing teaching materials
SKILLS and lesson plans, mentored new teachers, organized
academic activities, and supported communication
– Stress-resistant between teachers and management. This role
– Excellent communication skills strengthened my leadership, organizational, and
– Fast learner team management skills.
– Friendly and team-oriented
CUSTOMER SUPPORT MANAGER
– Organized and detail-oriented
– Responsible and reliable MonoBlue - 01.2024 - 08.2025
Provided customer support via phone, email, and
chat, resolved inquiries and complaints,
LANGUAGES maintained customer satisfaction, and developed
strong communication, problem-solving, and
English - C1 (Fluent) multitasking skills in a fast-paced environment.

Russian - Native
TRUCK DISPATCHER
Ukrainian - Native
German - A2 (Elementary) TruQFast - 10.25 - 03.2026
Managed truck scheduling, coordinated deliveries,
communicated with drivers and customers, and
ensured timely transportation operations.