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Work experience

Senior Project Coordinator

from 09.2025 to now (11 months)
PwC Service Delivery Center, Львів (Консалтинг, бухгалтерія, аудит)

• Provide executive support to senior leadership, including calendar management, travel arrangements, expense reporting, meeting coordination, and communication support.
• Manage multiple priorities simultaneously, coordinating up to three large-scale projects while supporting team development initiatives.
• Onboarded 6 and mentored 8 team members since joining the PMO team, supporting their development, project readiness, and integration into operational processes.
• Develop process documentation, deliver training sessions, and contribute to continuous team upskilling.
• Successfully launched pilot Engagement Coordination collaborations in the Czech Republic and Lithuania, contributing to service expansion across all eight Czech teams within the supported department.
• Mentored and supported junior coordinators in launching new collaborations with Hungarian and Romanian teams.
• Acted as a liaison between business stakeholders and development teams during client onboarding initiatives, coordinating communication, issue resolution, documentation reviews, and ticket management.
• Contribute to process improvement initiatives focused on increasing efficiency, reducing manual effort, and enhancing service delivery.
• Build and maintain effective working relationships with stakeholders across multiple countries and business functions.

Project Coordinator

from 10.2024 to 08.2025 (11 months)
PwC Service Delivery Center, Львів (Консалтинг, бухгалтерія, аудит)

• Coordinated invoicing, reporting, project trackers, audit calendars, and reporting schedules across multiple international projects, ensuring timely collection, validation, and consolidation of financial information.
• Managed coordination activities for Global Mobility programs across CEE and EMEA regions, expanding support from
short-term to long-term assignments and increasing service coverage across supported territories.
• Led onboarding activities for new countries and teams to Engagement Coordination services by presenting processes, establishing working practices, and supporting service adoption.
• Supported engagement administration and risk management activities through Salesforce.
• Contributed to process improvement discussions and implementation of operational enhancements across supported projects.

Office Administrator

from 09.2019 to 09.2024 (5 years)
PwC Service Delivery Center, Львів (Консалтинг, бухгалтерія, аудит)

• Managed office operations, procurement processes, vendor relationships, and administrative activities in a corporate environment.
• Supported annual budget planning, contract administration, and expense management through spending analysis and operational forecasting.
• Organized trainings, strategy sessions and large-scale internal events for up to 300 participants.
• Coordinated office relocation, renovation, logistics, and asset management initiatives while ensuring uninterrupted business operations.

Education

Ivan Franko National University of Lviv

Bachelor’s Degree in Applied Linguistics, Львів
Higher, from 2015 to 2019 (4 years)

Additional education and certificates

Fundamentals of Manual Software Testing - IT Step Academy

2022, 6 months

Knowledge and skills

• Attentiveness
• Communicability
• Organizational skills
• Identification of the client's needs
• Ability to prioritize
• Project coordination
• Stakeholder management
• Mentoring
• Microsoft 365
• Google Workspace
• Користувач Salesforce
• Odoo
• Azure DevOps Server

Language proficiencies

• English — above average
• Ukrainian — fluent