Вікторія

Viktoriia Dieordiieva
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Professional Summary
Client Operations Professional with over10 years of experience in account and client
management across IT, iGaming, telecommunications, and travel industries. Experienced in
building long-term client relationships, managing key accounts, and supporting efficient
operational processes. Strong background in provider communication, reporting and cross-
functional collaboration. Known for being adaptable, solution-focused, and maintaining a
high standard of work.

Core Competencies
Account & Relationship Management Managed and analyzed reporting
Gaming & IT Industry Knowledge documentation
B2B & B2C Client Support Cross-functional Collaboration
Operations & Workflow Optimization CRM, BPMS, Jira, Bitrix

Professional Experience

Account Manager (IT/Gaming Industry)
EvoPlay, Cyprus — 2024–2026

 Managed billing operations, including adding new merchant and updating
existing MIDs, ensured accurate pricing for partners.
 Verifying provider top-ups
 Prepared and exported monthly reports from provider admin dashboards.
 Participated in Jira optimization and collaborated with cross-functional
teams to improve internal workflows.

Sales Representative
Unlimited Vacation Club (Hyatt), Spain — 2024

 Promoted vacation club products, creating interest among potential clients.
 Collaborated with marketing to develop promotional campaigns.
 Implemented sales strategies to exceed revenue targets.
Corporate Accounts Manager
Lifecell Telecommunications Company LTD, Ukraine — 2016–2023

 Providing high quality support to key customers, resolving problems and
queries, consulting on products and services.
 Preparing commercial proposals, participating in tenders and concluding
contracts.
 Interaction with technical support, billing, legal department for
comprehensive customer service.
 Participation in the development of the company's internal information
systems.
 Analyzing customer service usage, monitoring payments, preparing reports
for management.

Customer Service Expert
Lifecell Telecommunications Company LTD, Ukraine — 2013–2015

 Assisted subscribers with new connections and services.
 Handled customer inquiries and documentation.
 Improved customer satisfaction through effective service delivery.

Education
I.I. Mechnikov Odesa National University
Master’s Degree in Biology and General Ecology

Languages
- English — Upper-Intermediate
- Ukrainian — Native
- Russian — Native
- Bulgarian ― Native