Aleksandra

Alexandra [Warsaw, Poland]
[open contact info](look above in the "contact info" section)
📧 [open contact info](look above in the "contact info" section)

Khlystun [Linkedin- [open contact info](look above in the "contact info" section)
léonie-khlystun-7251881a7]

Professional Summary
Results-driven Sales & Operations Leader with extensive experience in real estate, leasing
management, customer service, and team leadership. Skilled in managing high-performing teams of
up to 20 employees, improving sales performance, optimizing operational processes, and delivering
exceptional customer experiences.

Strong background in sales strategy, KPI management, onboarding, coaching, and employee
development. Proven ability to build motivated teams, strengthen client relationships, and
consistently exceed business goals in fast-paced international environments.

Currently working as a Team Lead / Sales Training Manager, focusing on sales growth, employee
training, performance improvement, and leadership development. Recognized for strong
communication skills, strategic thinking, adaptability, and a results-oriented mindset.

Core Competencies
• Sales Leadership & Team Management • [Process Improvement & Operations
• Business Development Management
• Customer Success & Client Retention • Conflict Resolution & Negotiation
• KPI Analysis & Performance Optimization • CRM & Customer Relationship
• Training, Coaching & Mentoring Management
• Recruitment & Onboarding • Strategic Planning & Problem Solving

Key Achievements • Designed onboarding and training
• Increased sales conversion rates through programs that accelerated employee
coaching, performance monitoring, and adaptation and productivity
targeted training strategies • Maintained high customer satisfaction
• Successfully managed and developed teams standards in fast-paced, client-focused
of up to 20 employees across sales and environments
customer service departments • Consistently achieved and exceeded KPI
• Improved operational efficiency by targets in sales and customer support
optimizing internal workflows and operations
communication processes

Tools & Software • Microsoft Office Suite
• CRM Systems • Slack & Zoom
• Microsoft Excel & Google Sheets • Trello & Notion
• HubSpot • Reporting & KPI Tracking Tools

• Salesforce
• Google Workspace

Work Experience
ANTISCHOOL | MAY 2025 – PRESENT
Team Lead / Sales Training Manager – Trial Lessons Department
• Leading and mentoring a team of up to 20 employees
• Monitoring KPIs and improving sales conversion rates
• Conducting performance analysis and providing actionable feedback
• Organizing onboarding sessions, coaching, and sales training programs
• Preparing reports and analyzing team performance metrics
• Supporting employee growth and maintaining high engagement levels

KAMIENICA PIŁKARZA | AUG 2024 – JUN 2025
Lease Management Specialist
• Managed apartment sales and leasing operations
• Supervised a sales and leasing team of 8 employees
• Optimized internal operational processes
• Coordinated utility settlements and administrative procedures
• Maintained communication with institutions and external partners
• Built long-term relationships with clients and property owners

MZURI | MAR 2022 – AUG 2024
Contact Center Team Leader
• Managed and coordinated a customer support team of 9 employees
• Oversaw team productivity and operational efficiency
• Conducted recruitment, onboarding, and employee training
• Collaborated with multiple departments to improve workflows
• Maintained high customer satisfaction standards and company reputation
• Prepared reports and performance analyses for management

MZURI | APR 2021 – MAR 2022
Customer Service & Leasing Specialist
• Managed residential rental properties and tenant relations
• Presented properties to potential tenants and clients
• Handled deposit calculations and leasing documentation
• Created advertisements for rental properties
• Delivered high-level customer service and conflict resolution
• Developed internal training materials and onboarding support

Inditex — Business & Economic Development Intern
Internship AUG 2020 – APR 2022

• Conducted research on the company’s economic development and international expansion
strategies.
• Analyzed market expansion opportunities and key factors influencing Inditex’s global
growth.

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• Studied the company’s business model, international presence, and development strategies
within the global retail market.
• Collected and analyzed economic and market data to support the research project.
• Prepared analytical materials and conclusions as part of a diploma thesis focused on
Inditex’s economic development and international expansion.
• Developed an understanding of international business operations, market entry strategies,
and factors affecting sustainable company growth.

Education
2019 – 2022
University of Lodz
Bachelor’s Degree in International Business and Finance

Languages
• Ukrainian — Native
• Polish — C1
• English — B2
• Russian — Fluent
• Italian — A2

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