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Петро
Customer support representative
- Considering positions:
- Customer support representative, оператор служби підтримки, менеджер з продажу, менеджер з транспорту, Retention-менеджер, менеджер з якості, оператор чата, диспетчер, оператор кол-центру, перекладач англійської
- Age:
- 30 years
- City of residence:
- Ivano-Frankivsk
- Ready to work:
- Remote
Contact information
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You can get this candidate's contact information from https://www.work.ua/resumes/18690564/
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Senyk Petro
Customer Success Specialist /Guest experience/Luxury hospitality
Location :Remote – Thailand (UTC +7 ) available for US/EU hours
Email: [open contact info ](look above in the "contact info" section) / Phone : [open contact info ](look above in the "contact info" section)
Languages: English (fluent) ,Ukrainian (Native) , Russian ( Fluent), German ( Intermediate)
Professional summary
Results - driven Customer Success professional with 6 + years in luxury hospitality across Crystal cruises and Costa Cruises.Managed 150+ guests interaction daily ,resolved high -value escalations ,and consistently exceed upsell targets by 15 -20 %.Proven ability to drive guests satisfaction and collaborate with cross-functional teams in fast -paced environments .Based in Thailand available for US Coast and EU business hours.
Core Skills
Customer Success : Client onboarding. Retention,escalation management , upselling,Nps improvement
Operations: Pos (Micros,Opera PMS),CRM tools ,reporting, USPH/HACCP compliance
Technical : Microsoft Excel , Word ,PowerPoint ,Zendesk, Salesforce basics
Soft Skills : Communication ,problem - solving , conflict resolution ,cross- cultural communication, training
Professional Experience
Customer Success Specialist/ Costa Cruises /2018 -2023
Customer Success Specialist/ Crystal cruises / 2024-2026
Managed dining operations for 120+ guests per service in luxury fine dining environment
Maintained 95%guests satisfaction score through proactive service recovery and personalized follow – up
Trained and supervised 4 junior staff members ,reducing service errors by 30% within 3 months
Upsold specialty dining and beverage revenue per guests by 18 %
Handled VIP and high – valued guests escalations ,retaining 95 % of at -risk bookings
Proceed orders and payments using Micros POS ,ensuring 100% accuracy and USPH compliance
Receptionist : Citrus Park Hotel ,Antalya , Turkey 2023 -2024
Managed check -in /check -out for 200 + guests weekly , resolving complaints with 90% first contact resolution
Prepared nightly audit reports and maintained cashless billing system accuracy
Coordinated excursions and transportation for international guests across 5 languages
Education
VASYL STEFANYK - PRECARPATHIAN NATIONAL UNIVERSITY(English philology department) from 09.2013 – 07.2017
Certification
HACCP food safety Certificate
First Aid training
A-V/6-1 security awareness
Customer Success Specialist /Guest experience/Luxury hospitality
Location :Remote – Thailand (UTC +7 ) available for US/EU hours
Email: [
Languages: English (fluent) ,Ukrainian (Native) , Russian ( Fluent), German ( Intermediate)
Professional summary
Results - driven Customer Success professional with 6 + years in luxury hospitality across Crystal cruises and Costa Cruises.Managed 150+ guests interaction daily ,resolved high -value escalations ,and consistently exceed upsell targets by 15 -20 %.Proven ability to drive guests satisfaction and collaborate with cross-functional teams in fast -paced environments .Based in Thailand available for US Coast and EU business hours.
Core Skills
Customer Success : Client onboarding. Retention,escalation management , upselling,Nps improvement
Operations: Pos (Micros,Opera PMS),CRM tools ,reporting, USPH/HACCP compliance
Technical : Microsoft Excel , Word ,PowerPoint ,Zendesk, Salesforce basics
Soft Skills : Communication ,problem - solving , conflict resolution ,cross- cultural communication, training
Professional Experience
Customer Success Specialist/ Costa Cruises /2018 -2023
Customer Success Specialist/ Crystal cruises / 2024-2026
Managed dining operations for 120+ guests per service in luxury fine dining environment
Maintained 95%guests satisfaction score through proactive service recovery and personalized follow – up
Trained and supervised 4 junior staff members ,reducing service errors by 30% within 3 months
Upsold specialty dining and beverage revenue per guests by 18 %
Handled VIP and high – valued guests escalations ,retaining 95 % of at -risk bookings
Proceed orders and payments using Micros POS ,ensuring 100% accuracy and USPH compliance
Receptionist : Citrus Park Hotel ,Antalya , Turkey 2023 -2024
Managed check -in /check -out for 200 + guests weekly , resolving complaints with 90% first contact resolution
Prepared nightly audit reports and maintained cashless billing system accuracy
Coordinated excursions and transportation for international guests across 5 languages
Education
VASYL STEFANYK - PRECARPATHIAN NATIONAL UNIVERSITY(English philology department) from 09.2013 – 07.2017
Certification
HACCP food safety Certificate
First Aid training
A-V/6-1 security awareness
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The candidate's resume is posted at https://www.work.ua/resumes/18690564/