Іван

Ivan Alieksieienko
Date of birth: 10.10.1997

Position: Support Specialist

Contacts: Telegram @sidrdr | Email [open contact info](look above in the "contact info" section)

City: Zhytomyr, remote.

About Me
Customer support specialist with experience in a Fintech project. The main task was maintaining
communication with merchants and strictly informing them about application processing
statuses. Possess practical skills in processing payment transactions (payin/payout, P2P,
betting transfers), using scripted responses, and fraud detection (Anti-Fraud). Able to work in a
team, act effectively under high-volume request conditions (100+ per day), and conduct
business communication with partners in English.

Skills
● Communication with merchants and prompt notification about the status of financial
request processing.

● Work with scripted (pre-prepared) texts and response templates for specific cases.

● Internal communication and team collaboration with other support specialists to
coordinate processes.

● Processing and verification of financial requests (payin/payout, P2P, betting transactions).

● Anti-Fraud monitoring: checking the validity of receipts, auditing bank statements, and
detecting scam operations.

● Experience working with specialized software and ChatGPT-based AI checkers.

● Daily written communication with foreign partners and traders in English.

● High concentration, attention to detail, and ability to effectively process large volumes of
data (100+ checks per shift).

● Escalation of complex cases and interaction with senior team leads to block fraudsters.

Experience
Position: Merchant Support Specialist

Company sector: Fintech (Financial technology project)

Period of employment: 03.011.2025 - 30.04.2026 (6 months)

Responsibilities:
● Main responsibility: Communicating with merchants who submitted requests and
mandatory notification regarding the processing status of each request.

● Worked in a team with other support members, continuously interacting and
communicating with colleagues to coordinate workflows and promptly resolve current
tasks during the shift.

● Used scripted pre-prepared texts to notify merchants about verification results (e.g.,
successful request execution or scam detection and sender blocking on our end).

● Processed over 100+ financial requests (payin/payout) per day from clients transferring
funds via P2P methods or to betting platforms.

● Conducted thorough verification of each receipt for validity, reconciled data between bank
statements and the internal system to prevent financial scams.

● Used visual audit and a specialized internal ChatGPT-based checker for document
verification.

● Made independent decisions regarding crediting funds to accounts or rejecting requests
based on transaction analysis.

● In case of fraud detection, blocked senders and escalated cases to senior leads.

● Continuously communicated in chats with traders in English to resolve issues, confirm

balances, request and check bank statements; initiated temporary suspension of traders if
manipulation was detected.

Education and Languages
Education:
● Complete secondary education.

● School: Ecological Lyceum (9 grades of education).

● College: Zhytomyr Technological College. Specialty: Maintenance of Computer Systems
and Networks.

Languages:
● Ukrainian — Native

● English — A2