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Катерина
Support manager
- Age:
- 20 years
- City:
- Lviv
Contact information
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KATERYNA SHEVCHUK
C U S T OME R S U P P OR T S P E C I A L I S T
PROFESSIONAL SUMMARY
I am a detail-oriented and adaptable customer support specialist with
strong communication skills. I have the ability to handle information in a
structured and efficient way. I am comfortable working in fast-paced
environments, managing multiple inquiries, and maintaining professional
communication with clients.
CONTACT
Phone: [open contact info ](look above in the "contact info" section)
Email: [open contact info ](look above in the "contact info" section)
Address: Lviv, Ukraine
TOOLS
MS Office suite (Excel, Word, PowerPoint)
Google Docs/ Sheets
Gmail
Slack/ Discord/ Zoom WORK EXPERIENCE
B2C customer support | 2024-Present
LANGUAGES
Provided professional support to B2C
English- B2
clients via email/chat, ensuring timely and
Ukrainian- Native accurate resolution of inquiries
Polish- A2 Handled a wide range of client requests
including account issues, service
questions, and order-related problems
SKILLS Communicated with business clients in a
clear, structured, and solution-oriented
Customer communication manner
Problem solving Investigated and resolved issues by
Multitasking coordinating with internal teams when
Writing communication needed
Data management Documented cases and updates in CRM
Attention to details systems accurately and consistently
Data management
C U S T OME R S U P P OR T S P E C I A L I S T
PROFESSIONAL SUMMARY
I am a detail-oriented and adaptable customer support specialist with
strong communication skills. I have the ability to handle information in a
structured and efficient way. I am comfortable working in fast-paced
environments, managing multiple inquiries, and maintaining professional
communication with clients.
CONTACT
Phone: [
Email: [
Address: Lviv, Ukraine
TOOLS
MS Office suite (Excel, Word, PowerPoint)
Google Docs/ Sheets
Gmail
Slack/ Discord/ Zoom WORK EXPERIENCE
B2C customer support | 2024-Present
LANGUAGES
Provided professional support to B2C
English- B2
clients via email/chat, ensuring timely and
Ukrainian- Native accurate resolution of inquiries
Polish- A2 Handled a wide range of client requests
including account issues, service
questions, and order-related problems
SKILLS Communicated with business clients in a
clear, structured, and solution-oriented
Customer communication manner
Problem solving Investigated and resolved issues by
Multitasking coordinating with internal teams when
Writing communication needed
Data management Documented cases and updates in CRM
Attention to details systems accurately and consistently
Data management
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Спеціаліст техпідтримки
Lviv, Ivano-Frankivsk , more 4 cities -
Оператор інформаційної підтримки
Lviv, Remote -
Customer support representative
Lviv -
Менеджер служби підтримки
35000 UAH, Lviv -
Оператор служби підтримки
Lviv, Ivano-Frankivsk -
Менеджер з підтримки клієнтів
Lviv, Remote
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The candidate's resume is posted at https://www.work.ua/resumes/18705006/