Ivan

IVAN CIOBANU
CUSTOMER SUPPORT
BILLING
DISPATCHER

PROFILE
Highly organized Executive Personal Assistant with a strong
background in managing daily multi-office operations, cross-
departmental communication, and high-stakes financial/legal case
coordination. Recognized for exceptional stress tolerance, bulletproof
problem-solving skills, and the ability to maintain absolute precision in
fast-paced environments. Fluent in English (C2) with a modern, tech-
Telegram: @shxdowdashq
driven approach to task automation and productivity.
Location: Taiwan
(Open to Remote / Relocation)
EDUCATION
Telephone: [open contact info](look above in the "contact info" section)
Bachelor’s in Engineering | USM CHISINAU
[open contact info](look above in the "contact info" section)
September 2018 - September 2021
WhatsApp: [open contact info](look above in the "contact info" section)

EXPERIENCE
SKILLS: BRAVO-LIMO Customer Support Manager / Dispatcher
• Languages: English (C2 January 2019 - September 2024
Proficiency — fluent verbal and
• Managed high-volume customer inquiries and
written communication).
dispatch operations for 5+ years, maintaining a high
satisfaction rate.
• Core Competencies: Crisis
• Optimized driver scheduling and route tracking,
Management, Advanced
reducing delivery delays and improving fleet
Prioritization, Time efficiency.
Management, Conflict • Effectively resolved conflict situations and
Resolution, and Exceptional managed stress in a fast-paced work environment.
Client Relations. • Maintained systematic interaction with customers
and drivers to provide accurate and timely
• Operations & Logistics: Fleet information on orders and routes.
Dispatching, Real-Time
Location-Tracking Software,
September 2024 to September 2025
Route Optimization, and Freelance Projects & Professional Development
Schedule Management. (UI/UX Design)

• Administrative Excellence:
High-Stakes Document ADVANCE ME INC. Executive Personal Assistant / Billing
Management, Legal & Financial September 2025 - June 2026
Coordination (ICE/Asylum
• Coordinated with legal teams to manage high-stakes ICE and
Cases, Billing & Payments), and
Multi-Office Operations. Asylum cases, ensuring 100% compliance and zero missed
deadlines.
• Tech & Tools: Microsoft Office • Resolved billing discrepancies and recovered lost payments,
Suite, CRM & Dispatch Software.
streamlining the transaction process across 3 regional offices.

• AI & Digital Productivity: • Managed daily operations for 3 offices under tight deadlines,
Advanced Prompt Engineering, consistently delivering time-critical tasks with zero loose ends.
Process Automation,
Photo/Video Editing via AI tools,
and UI/UX Design Principles.