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Work experience

Logistics coordinator

from 12.2019 to now (6 years 9 months)
Andrey's Delivery Express LLC, Lutsk (Transportation and logistics)

• Coordinated expedited freight operations across the U.S. market while managing multiple active shipments simultaneously.
• Communicated directly with brokers, carriers, owner-operators, and dispatch teams to secure capacity and maintain service levels.
• Managed the full shipment lifecycle including booking, tracking, check calls, appointment scheduling, POD collection, and issue resolution.
• Handled recoveries, truck breakdowns, transloads, rerouting, and last-minute service failures in high-pressure situations.
• Negotiated rates, transit times, and operational requirements while balancing profitability and service quality.
• Provided proactive ETAs and operational updates to customers and CSR teams.
• Coordinated cross-border shipments and assisted with customs documentation and clearance communication.
• Developed strong understanding of U.S. freight market operations, carrier management, and customer expectations.

Barista

from 10.2016 to 06.2019 (2 years 9 months)
Royal Caribbean Group, Remote (Tourism)

Worked aboard three different cruise ships within a fast-paced international hospitality
environment.
• Maintained high customer service standards while handling high guest volume during peak hours.
• Adapted quickly to multicultural teams and demanding work environments.
• Recognized by management for professionalism, reliability, and communication skills.
• Completed extended contracts averaging 8 months continuously.
• Worked effectively within teams consisting of 2,000+ crew members.

Education

Ivan Franko National University of Lviv

International Tourism Management, Lviv
Higher, from 2010 to 2011 (1 year)

Lesya Ukrainka Eastern European National University

International Tourism Management, Lutsk
Higher, from 2006 to 2010 (4 years)

Knowledge and skills

• Negotiating
• Communicability
• Conflict settlement
• Time management
• Work with clients
• Attentiveness
• Ability to work in multitasking mode
• Data analysis
• Relationship Building
• Adaptability
• Freight transportation
• Trucking
• Responsibility

Language proficiencies

English — fluent