Дмитро

DMYTRO ROZHKOV
08.03.2003

📞
Contacts

✉️
[open contact info](look above in the "contact info" section)

📍
[open contact info](look above in the "contact info" section)
Warsaw, Poland

PROFESSIONAL SUMMARY
Motivated specialist with experience in sales, customer service, business process
organization, and technical support. Successful track record working with international
clients (English B2, Russian - fluent). Quick learner of new technologies, especially artificial
intelligence tools, business process automation, and CRM optimization.

WORK EXPERIENCE

Sales Manager (Salesman / Middle-Ticket Closer)
Prifinance (prifinance.com)
September 2025 - June 2026(9 months)
- Specialized in middle and high-ticket closing in the field of international legal and financial
consulting.
- Sold comprehensive services: company registration abroad, opening corporate bank
accounts, obtaining crypto, payment, and gambling licenses, tax planning.
- Successfully closed deals with clients from Ukraine, Europe, and other countries in the
range of $2,000 to $6,000+.
- Worked with warm and cold leads, conducted consultations, identified client needs, and
presented personalized solutions.
- Maintained a high conversion rate through deep product knowledge, effective objection
handling, and strong focus on client value.
- Developed the client portfolio in the Legal & Fintech consulting direction.

Technical Support Specialist
UkrLandFarming, Kyiv, main office
2021 – 2022
- Handled over 550 requests per month (office, phone, 1C, email).
- Resolved technical issues on first contact in 80% of cases.
- Maintained employee satisfaction level above 95%.
- Conducted negotiations in English with Austrian partners, leading to successful long-term
cooperation.
Production and HR Manager
Besomar (Drone Manufacturing), Ukraine
2023 – 2024
- Organized drone production from scratch and expanded the team from 3 to 10 people.
- Conducted 15+ interviews and developed an onboarding and staff training system.
- Optimized logistics and production processes, resulting in a 45% increase in productivity.
- Introduced quality control and regular reporting, reducing order fulfillment time by 35%.

Business Partnership, Parfumera (Perfumery, E-commerce)
2024
- Developed a Shopify website, performed rebranding, and set up SEO.
- Increased sales by 25% within 3 months through Facebook Ads, Google Ads, phone sales,
and social media.
- Implemented a CRM system, organized customer service, and built a base of loyal clients.

EDUCATION

- The Real World (Online University)
January 2025 – Present
Sales, Customer Relations, Artificial Intelligence, Strategic Marketing, and other modern
business disciplines.

- Ivan Franko National University of Lviv
2021 – 2025
Germanic Languages and Literatures (English, German, Translation)

- Ukrainian Catholic University
2020 – 2021
Ethics, Politics, Economics

- Step Computer Academy (ШАГ)
2016 – 2019
Modern PC User, Administration, Web (HTML, CSS)

KEY SKILLS

Sales & Customer Relations
- B2B and B2C sales, cold/warm calls, negotiations, deal closing
- Client acquisition and retention, objection handling

Technical Skills
- MS Office (Word, Excel, PowerPoint)
- Business process automation using AI (LLM, Chatbots, Voicecallers, Mass Personalized
Outreach)
- CRM setup, 1C, MEDoc
- Basic PC and peripheral administration
Other
- Production organization and team management
- Logistics and process optimization
- Marketing (Facebook Ads, Google Ads, Shopify, SEO)

Languages
- Ukrainian — Native
- Russian — Fluent
- English — B2
- Italian — A2