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Maksym
Technical support agent
- City:
- Kyiv
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Maksym Onyshchenko
Location: Kyiv, Ukraine
Email: [open contact info ](look above in the "contact info" section) | Phone: [open contact info ](look above in the "contact info" section) Telegram:
@ainulindaleee
Profile Summary
Analytical and detail-oriented technical student with a strong foundation in
applied mechanics and 3D modeling. Proven ability to thrive in fast-paced,
high-pressure environments through experience in logistics and high-volume
customer service. Highly curious about new technologies, comfortable with
complex software, and eager to apply problem-solving skills to technical
troubleshooting. Ready to ensure seamless live streaming experiences and
comfortable working flexible 24/7 shifts.
Skills & Competencies:
● Languages: English (Upper-Intermediate / B2), Ukrainian (Native).
● Technical Skills: SolidWorks, Blender, Python (basic scripting &
automation), quick to master new software, ticketing systems, and CRMs.
● Soft Skills: Stress resistance, punctual, strong written/verbal
communication, teamwork, analytical thinking, incident escalation.
Experience:
Freelance Courier / Logistics Partner | Bolt Food & Glovo — Kyiv, Ukraine
09.2025 – 02.2026
● Demonstrated high reliability and punctuality by independently managing
delivery schedules across Kyiv, aligning with non-standard and
shift-based hours.
● Resolved on-the-fly logistical and routing issues, maintaining a calm
approach under pressure to ensure timely order fulfillment.
● Interacted directly with clients and support teams, providing clear updates
on delivery statuses.
Technical Assistant / Workshop Operator | Progresstech-Ukraine & Various
Workshops — Kyiv, Ukraine
09.2025 – 05.2026
● Gained practical exposure to complex engineering processes and
technical documentation in environments collaborating with major
aerospace partners (Boeing).
● Assisted in assembling and testing mechanical components,
demonstrating high attention to detail and a proactive approach to
learning technical concepts.
● Worked closely with senior technicians to troubleshoot mechanical issues,
developing a strong foundation for root-cause analysis.
Customer Service Representative | McDonald’s — Kyiv, Ukraine
06.2025 – 10.2025
● Operated in an extremely fast-paced, high-stress environment,
consistently meeting strict service time metrics.
● Communicated effectively within a large team to ensure smooth
operations during peak hours, mirroring the coordination required for live
event delivery.
● Handled inbound customer queries and complaints promptly and politely,
escalating complex issues to shift managers when necessary.
Education
National Technical University of Ukraine "Igor Sikorsky Kyiv Polytechnic
Institute" (KPI)
Bachelor's Degree in Applied Mechanics (Specialty 131)
2024– Present
● Relevant Coursework & Projects: Developing advanced spatial
reasoning and technical problem-solving skills. Regularly working with
complex CAD software (SolidWorks) and managing detailed technical
reports.
Location: Kyiv, Ukraine
Email: [
@ainulindaleee
Profile Summary
Analytical and detail-oriented technical student with a strong foundation in
applied mechanics and 3D modeling. Proven ability to thrive in fast-paced,
high-pressure environments through experience in logistics and high-volume
customer service. Highly curious about new technologies, comfortable with
complex software, and eager to apply problem-solving skills to technical
troubleshooting. Ready to ensure seamless live streaming experiences and
comfortable working flexible 24/7 shifts.
Skills & Competencies:
● Languages: English (Upper-Intermediate / B2), Ukrainian (Native).
● Technical Skills: SolidWorks, Blender, Python (basic scripting &
automation), quick to master new software, ticketing systems, and CRMs.
● Soft Skills: Stress resistance, punctual, strong written/verbal
communication, teamwork, analytical thinking, incident escalation.
Experience:
Freelance Courier / Logistics Partner | Bolt Food & Glovo — Kyiv, Ukraine
09.2025 – 02.2026
● Demonstrated high reliability and punctuality by independently managing
delivery schedules across Kyiv, aligning with non-standard and
shift-based hours.
● Resolved on-the-fly logistical and routing issues, maintaining a calm
approach under pressure to ensure timely order fulfillment.
● Interacted directly with clients and support teams, providing clear updates
on delivery statuses.
Technical Assistant / Workshop Operator | Progresstech-Ukraine & Various
Workshops — Kyiv, Ukraine
09.2025 – 05.2026
● Gained practical exposure to complex engineering processes and
technical documentation in environments collaborating with major
aerospace partners (Boeing).
● Assisted in assembling and testing mechanical components,
demonstrating high attention to detail and a proactive approach to
learning technical concepts.
● Worked closely with senior technicians to troubleshoot mechanical issues,
developing a strong foundation for root-cause analysis.
Customer Service Representative | McDonald’s — Kyiv, Ukraine
06.2025 – 10.2025
● Operated in an extremely fast-paced, high-stress environment,
consistently meeting strict service time metrics.
● Communicated effectively within a large team to ensure smooth
operations during peak hours, mirroring the coordination required for live
event delivery.
● Handled inbound customer queries and complaints promptly and politely,
escalating complex issues to shift managers when necessary.
Education
National Technical University of Ukraine "Igor Sikorsky Kyiv Polytechnic
Institute" (KPI)
Bachelor's Degree in Applied Mechanics (Specialty 131)
2024– Present
● Relevant Coursework & Projects: Developing advanced spatial
reasoning and technical problem-solving skills. Regularly working with
complex CAD software (SolidWorks) and managing detailed technical
reports.
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The candidate's resume is posted at https://www.work.ua/resumes/18741957/