Yevhen

DETAILS

[open contact info](look above in the "contact info" section) YEVHEN PULKIN
Kyiv, Ukraine Infrastructure Engineer

[open contact info](look above in the "contact info" section)
SUMMARY
Personal Qualities
SKILLS Responsible
Attentive
Cloud Infrastructure
Persistent
System Monitoring Organized
Goal-oriented
Microsoft Cloud Infrastructure Stress-resistant
Decision-making under pressure
Microsoft On-premises
Team player
Infrastructure
Leadership and management skills
Google Workspace As a dedicated IT Specialist with a diverse background in
administration, video surveillance, and helpdesk support, I
am eager to bring my expertise to your team. My experience
LANGUAGES as a Helpdesk Team Lead and Infrastructure Engineer has
equipped me with the skills to enhance operational
English
efficiency and provide exceptional service. I am passionate
about leveraging technology to solve problems and am
excited about the opportunity to contribute to your
organization's success.

EXPERIENCE

IT Specialist, L. Hamilton LLC, Kyiv, Ukraine
Jan 2011 — Apr 2012

Responsibilities:
Documentation management
PC setup and maintenance
Accounting equipment support (printers, scanners, etc.)
File server configuration
Administration of 1C terminal server
Accounting software support
Hardware procurement
Structured cabling and office internet setup
Achievements:
Ensured stable operation of PCs and office equipment
Gained first practical IT experience
Streamlined IT operations, boosting efficiency by 30% in 6
months.

Administrator / Massage Therapist, Beauty Salon, Kyiv,
Ukraine
Apr 2012 — Dec 2012

Responsibilities:
Office administration
Customer database management
Salon equipment maintenance
PC, network, and office equipment configuration
Handling incoming calls
Client outreach
From July 2012, also worked as a massage therapist
(primarily аппарат massage).
Achievements:
Developed strong interpersonal communication skills
Conflict resolution
Customer retention
Gained massage experience through private courses

IT Specialist, KaSoft LLC, Kyiv, Ukraine
Feb 2013 — Oct 2014
Responsibilities:
Hardware selection according to client requirements
On-site support for apartments and offices
Hardware repair
Troubleshooting software and hardware issues
Home network equipment configuration
Achievements:
Worked on a wide range of computer-related technical
issues

Video Surveillance Specialist, Trassirt LLC, Kyiv, Ukraine
Oct 2014 — Dec 2014

Responsibilities:
IP camera configuration
Camera software setup
Achievements:
Completed a short training course on Trassirt software
configuration

Helpdesk Specialist / Helpdesk Team Lead, Xobotech,
Kyiv, Ukraine
Dec 2014 — Dec 2014
Initially worked as a Helpdesk Specialist and was later
promoted to Helpdesk Team Lead.
Helpdesk Specialist Responsibilities:
Remote and on-site user support
Workplace setup (laptops/PCs)
Preparing laptops/PCs for end users
Structured cabling system deployment
IT inventory management
Server configuration (File Server, Active Directory on
Windows Server 2008/2012 R2/2016)
Google Workspace administration
Helpdesk Team Lead Responsibilities:
Organizing team operations, task assignment, KPI calculation
Supporting top management workstations
IT asset budgeting
Google Workspace implementation and administration
Achievements:
Ensured stable operation of company IT infrastructure
Gained deeper experience with enterprise services
Promotion to management position
Implemented and administered Google Workspace across
the company

Helpdesk Team Lead, Betlab, Kyiv, Ukraine
Dec 2017 — Dec 2019

Responsibilities:
Organizing department operations
Managing departmental project activities
Budgeting hardware for new employees and offices

Helpdesk Coordinator, Betlab, Kyiv, Ukraine
Jan 2020 — Dec 2021

Responsibilities:
Managing the Helpdesk department in Kyiv and regional
offices
Supervising employee offboarding procedures
IT asset inventory management
Other administrative duties

Infrastructure Engineer, TouchSoft LLC, Kyiv, Ukraine
Dec 2021 — May 2024

Responsibilities:
Windows administration
SCCM
SCOM
Citrix
DNS (Windows Servers)
Print Server
PKI
Active Directory
ADFS
PowerShell
Other Microsoft services
Achievements:
Enrollment of Windows devices through Intune, followed by
removal from Intune and rejoining to on-premises AD
Development of PowerShell scripts
Configuration of Always On SQL for 1C
Deepened expertise across various Microsoft products

Senior Infrastructure Engineer , NDA, Kyiv, Ukraine
Mar 2024 — Current
Responsibilities:
Intune
Azure
OKTA
Patch management for third-party applications and Windows
Updates
Windows administration
SCCM
SCOM
Citrix
DNS (Windows Servers)
Print Server
PKI
Active Directory
ADFS
PowerShell
Other Microsoft services
Achievements:
Office 365 implementation
Azure + Active Directory configuration
Intune implementation
Started migration of device management from on-premises
AD to Intune

EDUCATION

11, 152 Secondary School, Kyiv
Sep 1997 — Jun 2007

REFERENCES

+380

WEBSITES AND SOCIAL LINKS

LinkedIn: [open contact info](look above in the "contact info" section)
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HOBBIES AND INTERESTS

Modeling
LEGO
History