Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/18762426/

Work experience

Customer support representative

from 10.2025 to now (1 year)
Creafone, Дистанційно (Телекомунікації, зв'язок)

•Resolved customer account inquiries and issues, improving customer satisfaction.
•Assisted customers with account opening, maintenance, and banking services.
•Processed customer transactions accurately, including deposits, withdrawals, and transfers.
•Educated customers on banking products and services to meet their financial needs.
•Reduced customer wait times by streamlining account opening procedures.
•Maintained compliance with banking policies, procedures, and service standards.

Customer service representative

from 01.2025 to 10.2025 (10 months)
Helpware cx, Дистанційно (Телекомунікації, зв'язок)

information and support, enhancing overall customer satisfaction.
• Maintained detailed records of interactions, ensuring proper follow-ups.
• Collaborated with team members to improve service delivery standards.

Customer support representative

from 09.2024 to 01.2025 (5 months)
Minslayer, Дистанційно (Телекомунікації, зв'язок)

• Processed financial transactions while ensuring accuracy, transparency, and compliance.
• Addressed customer concerns and resolved account discrepancies efficiently.
•Verified customer documentation before transaction approvals to prevent errors.
•Maintained accurate records of daily transactions for reporting and auditing.
• Managed high-pressure situations professionally, resolving conflicts

Customer service manager

from 04.2023 to 08.2024 (1 year 5 months)
Mindy support, Дистанційно (Телекомунікації, зв'язок)

• Simplified complex biological concepts, improving students' academic performance •Managed large classrooms effectively, maintaining discipline and engagement •Maintained accurate academic records and student progress reports
• Delivered daily presentations, strengthening communication and public speaking skills

Education

Kyiv university

Computer science, Київ
Higher, from 2020 to 2022 (2 years)

Knowledge and skills

• Customer service management
• Complaint Resolution Handling
• Leadership & Organizational Skills
• Analytical thinking
• Microsoft office proficiency
• Active listening & communication
• Problem solving
• Documentation & record keeping
• Financial transaction processing
• Team collaboration

Language proficiencies

English — above average