Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/18762426/

Work experience

Customer support representative

from 10.2025 to now (1 year 2 months)
Creafone, Дистанційно (Телекомунікації, зв'язок)

•Resolved customer account inquiries and issues, improving customer satisfaction.
•Assisted customers with account opening, maintenance, and banking services.
•Processed customer transactions accurately, including deposits, withdrawals, and transfers.
•Educated customers on banking products and services to meet their financial needs.
•Reduced customer wait times by streamlining account opening procedures.
•Maintained compliance with banking policies, procedures, and service standards.

Virtual assistant

from 01.2025 to 10.2025 (10 months)
Helpware, Дистанційно (Пошук персоналу, HR)

• Operational Efficiency: Streamlined administrative workflows for US-based clients, resulting in a 20%
reduction in scheduling conflicts.
•
Client Retention: Authored high-quality professional correspondence and reports that directly improved
client retention rates.
• Organization: Managed complex digital filing systems and ensured seamless day-to-day operations for
remote executives.

Customer support representative

from 09.2024 to 01.2025 (5 months)
Minslayer, Дистанційно (Телекомунікації, зв'язок)

• Processed financial transactions while ensuring accuracy, transparency, and compliance.
• Addressed customer concerns and resolved account discrepancies efficiently.
•Verified customer documentation before transaction approvals to prevent errors.
•Maintained accurate records of daily transactions for reporting and auditing.
• Managed high-pressure situations professionally, resolving conflicts

Sales specialist

from 02.2024 to 07.2024 (6 months)
Supermart, Дистанційно (Пошук персоналу, HR)

Multi-Tasking: Managed 50+ concurrent live chat sessions daily with an average response time of <60
seconds.
• Revenue Growth: Boosted monthly sales conversions by 125% and increased customer traffic by 92%
through strategic social media engagement.
Process Automation: Developed a library of "Quick Replies" (Macros) to handle 5+ simultaneous chats
without losing a personalized touch.

Education

Kyiv university

Computer science, Київ
Higher, from 2020 to 2022 (2 years)

Knowledge and skills

• Customer service management
• Complaint Resolution Handling
• Leadership & Organizational Skills
• Analytical thinking
• Microsoft office proficiency
• Active listening & communication
• Problem solving
• Documentation & record keeping
• Financial transaction processing
• Team collaboration

Language proficiencies

English — above average